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In light of the uncertainty so many are feeling from the COVID-19 outbreak, Conexus feels a great responsibility in helping prevent transmission among our members, our communities, and our employees. We are monitoring the situation and following on the advice from the Public Health Agency of Canada (PHAC) and Government of Saskatchewan to implement action plans and update members in real time.

As the COVID-19 outbreak continues to impact us all, we remain open for service by-appointment for transactions that can only be completed in person. Though our branches will be open for service by-appointment, we remain fully operational and our employees are available to help you remotely; and, we’ll help you set up an appointment if deemed necessary. For full details please visit our branch updates link below.

Click here to get the latest branch updates >

Click here for resources and advisory services in response to COVID-19 >

Click here to learn how to bank from home >



Support For Our Members

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During these uncertain times, we understand the worry our members may be feeling, especially as it relates to your money. If you're facing financial challenges as a result of COVID-19 or the economic downturn, we're here to help.

Please call us to talk about personalized solutions and financial support. We're here to help you manage the specific challenges you may be facing due to COVID-19. Here are some of the ways we can help:

Personal Mortgages and Loans:

We can work with you to activate a skip-payment plan, to defer monthly payments on your conventional and insured mortgages, and non-mortgage loans.

Commercial and Agricultural banking:

Your businesses are unique and your challenges may be complex. We can help assess your situation, and determine the best options to provide some relief including working with you activate a skip-payment plan, to defer monthly payments, or to create an interest only payment plan to help your business navigate the economic downturn.

This relief extends to members, small business members, commercial members, and agricultural members in good standing who are feeling a financial impact and are looking for a temporary relief from mortgage, line of credit and loan payments. There are many other options that can be explored, please reach out to us directly to talk about solutions for your individual situation.

To participate in these supports and programs:

Call our Member Contact Centre at 1-800-667-7477. We’ve greatly expanded the capacity of our Member Contact Centre to ensure we are quickly available via phone to help you continue to manage your finances through this health pandemic. Don’t hesitate – call us. We’re here to help.

Conexus Mastercard cardholders:

Conexus MasterCard cardholders are eligible for payment deferrals for up for six months at a reduced interest rate of 10.9%. Please call our Cardholder Services line at 1-833-528-2273 to learn more about this option.

Other supports available:

Alongside financial well-being, we want to recognize the importance of taking care of your overall well-being. There are many free and confidential supports available 24/7 throughout the province to help your mental and physical well-being. Learn more here.

Precautionary Measures

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In our efforts to flatten the COVID-19 curve, Conexus is taking the following precautionary measures:

  1. Conexus branches are open for service by appointment for transactions that can only be completed in person; for example:
    • Accessing your safety deposit box
    • Getting a new member card, or pinning a member card
    • Coin and cash services for our business members
  2. Increasing the hygiene and sterilization measures at all Conexus branches and offices across the province. This includes wiping down surfaces, devices, pin pads and ATMS routinely and after each use, having hand sanitizer available and increasing hand washing procedures.  
  3. Introduced internal preventative measures related to travel, including:
    • Cancelling all business travel, both in and out-of-province, until further notice.
    • Requesting employees self-isolate for the recommended 14 days, if they have recently travelled internationally or been in contact with someone who’s travelled internationally.
  4. Where possible, we've redeployed employees to work remotely.
  5. Postponing all company events and in-house Conexus training until further notice.

Frequently Asked Questions

1. How is Conexus protecting members and employees during this time? Expand/Collapse

As the Coronavirus (COVID-19) outbreak continues to impact us all, we remain open for business and are committed to serving our members. Our main priority remains the health and safety of our employees, families, members and our greater community.  

In our efforts to flatten the COVID-19 curve, we are taking the following precautionary measures:

  1. Conexus branches are open for service by appointment for transactions that can only be completed in person; for example:
    • Accessing your safety deposit box
    • Getting a new member card, or pinning a member card
    • Coin and cash services for our business members
  2. Increasing the hygiene and sterilization measures at all Conexus branches and offices across the province. This includes wiping down surfaces, devices, pin pads and ATMS routinely and after each use, having hand sanitizer available and increasing hand washing procedures.  
  3. Introduced internal preventative measures related to travel, including:
    • Cancelling all business travel, both in and out-of-province, until further notice.
    • Requesting employees self-isolate for the recommended 14 days, if they have recently travelled internationally or been in contact with someone who’s travelled internationally.
  4. Where possible, we've redeployed employees to work remotely.
  5. Postponing all company events and in-house Conexus training until further notice.

2. How can I bank remotely while practicing social distancing? Expand/Collapse

Online, mobile and telephone banking are some of the ways that you can continue to check your balance, pay your bills and send money among other activities. Our Member Contact Centre is open to assist you with all your banking needs by calling 1-800-667-7477. If you are not already set up with online or mobile banking, you can visit our Ways to Bank page for more information and our Bank from Home page for a quick step-by-step video to learn how.

As a business member, you can continue to conduct business through services like Remote Business Pro® which allows you to scan and deposit cheques online and have your account credited right away.

3. Can members still visit a branch? Expand/Collapse

Effective Tuesday, April 21, Conexus branches are open for service by appointment for transactions that can only be completed in person.

Please call us first. Though our branches will be open for service by-appointment, we remain fully operational for all of your banking needs. Our employees are available to help you remotely; and, we’ll help you set up an appointment if deemed necessary.

Call our Member Contact Centre at 1-800-667-7477, available seven days a week:

  • Personal Banking (dial '1' in the main menu):
  • Monday – Friday: 7:00 a.m. to 8:00 p.m.
  • Saturday: 8:00 a.m. to 5:00 p.m.
  • Sunday: 10:00 am. To 4:00 p.m.
  • Business Banking (dial '2' in the main menu):
  • Monday – Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday & Sunday: Closed

We’ve greatly expanded our Member Contact Centre capacity to ensure we are quickly available via phone to help you continue to manage your finances through this health pandemic. Don’t hesitate – call us. We’re here to help.

4. Can I meet with my financial advisor or business advisor without going to a branch to do so? Expand/Collapse

Until further notice, all meetings with your financial advisor will be done through phone or Skype. If you do have a scheduled in-person meeting with your financial advisor, or would like to schedule a virtual meeting, please contact your financial advisor, local branch or our Member Contact Centre at 1-800-667-7477.

For our business members, all of our business advisors are currently working remotely and any meeting will be conducted over the phone or through Skype until further notice. If you do have a scheduled in-person meeting with your business advisor, or would like to schedule a meeting, please contact your business advisor directly.

5. How do I book an appointment with my financial advisor or business advisor if I have to come in to the branch? Expand/Collapse

Please call us first. Though our branches will be open for service by-appointment, we remain fully operational for all of your banking needs. Our employees are available to help you remotely; and, we’ll help you set up an appointment if deemed necessary.

Call our Member Contact Centre at 1-800-667-7477, available seven days a week:

  • Personal Banking (dial '1' in the main menu):
  • Monday – Friday: 7:00 a.m. to 8:00 p.m.
  • Saturday: 8:00 a.m. to 5:00 p.m.
  • Sunday: 10:00 am. To 4:00 p.m.
  • Business Banking (dial '2' in the main menu):
  • Monday – Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday & Sunday: Closed

We’ve greatly expanded our Member Contact Centre capacity to ensure we are quickly available via phone to help you continue to manage your finances through this health pandemic. Don’t hesitate – call us. We’re here to help.

6. What transactions can only be completed in person? Expand/Collapse

Transactions that can be only completed in person include but are not limited to:

  • Accessing your safety deposit box
  • Getting a new member card, or pinning a member card
  • Coin and cash services for our business members

If you are unsure if you need to book an appointment please call us first. We are here to help and can set up an appointment if deemed necessary.

7. I am worried about my financial well-being because I have been impacted by COVID-19, what should I do? Expand/Collapse

During these uncertain times, we understand the worry our members may be feeling, especially as it relates to money. We are here to support you and help you during this time. If you’re facing financial challenges or worried as a result of COVID-19 or the economic downturn, please contact your financial advisor, local branch or our Member Contact Centre at 1-800-667-7477. Our team will work with you directly to meet your unique needs and reduce any financial pressure you may be feeling due to this outbreak. 

8. I'm worried about how I will pay my mortgage/rent or bills. What should I do? Expand/Collapse

Personal Mortgages and Loans:

We can work with you to activate a skip-payment plan, to defer monthly payments on your conventional and insured mortgages, and non-mortgage loans.

Commercial and Agricultural banking:

Your businesses are unique and your challenges may be complex. We can help assess your situation, and determine the best options to provide some relief including working with you activate a skip-payment plan, to defer monthly payments, or to create an interest only payment plan to help your business navigate the economic downturn.

This relief extends to members, small business members, commercial members, and agricultural members in good standing who are feeling a financial impact and are looking for a temporary relief from mortgage, line of credit and loan payments. There are many other options that can be explored, please reach out to us directly to talk about solutions for your individual situation.

To participate in these supports and programs:

Call our Member Contact Centre at 1-800-667-7477. We’ve greatly expanded the capacity of our Member Contact Centre to ensure we are quickly available via phone to help you continue to manage your finances through this health pandemic. Don’t hesitate – call us. We’re here to help.

Conexus Mastercard cardholders:

Conexus MasterCard cardholders are eligible for payment deferrals for up for six months at a reduced interest rate of 10.9%. Please call our Cardholder Services line at 1-833-528-2273 to learn more about this option.

9. Is my travel insurance through the Conexus Mastercard impacted by COVID-19? Expand/Collapse

The travel insurance provider for our Conexus Mastercard (Desjardins Financial Security Life Assurance Company – DFS) has provided general guidelines to support questions and concerns you may have as a cardholder, relating to the current Coronavirus (COVID-19) outbreak and our card program’s travel insurance program cardholder coverage. Learn more.

10. I'm currently out-of-country and don't have a secure wi-fi to log onto my banking or pay my bills. What should I do? Expand/Collapse

Our Member Contact Centre is open to assist you with all your banking needs by calling 1-800-667-7477

11. Is my money secure? Expand/Collapse

Deposits held in Saskatchewan credit unions are fully guaranteed. There is no limit to the size of deposit covered by the guarantee – whether $1 or $1,000,000 or more, all deposits are fully guaranteed.

The Corporation’s system of deposit protection, including preventive approaches, strong levels of credit union capital and a strong guarantee fund ensure even the largest deposits are fully guaranteed.

In the history of the Corporation, no one has ever lost a dollar deposited in a Saskatchewan credit union.

The Corporation and Saskatchewan credit unions have never had to rely on the government for financial assistance or bailouts.


12. I tried calling MCC, and I can’t get through. What should I do? Expand/Collapse

As we deal with extremely high call volumes, we have doubled our resources to our Member Contact Centre. We ask for your patience as we work through high-call volumes, but rest assured we will get to you and help you through this uncertain time.


13. Can I remove holds on my cheque deposits? Expand/Collapse

Holds are placed on cheques for your safety to reduce the risk of fraudulent transactions. To find out how long the hold is and to inquire about lifting the hold, call our Member Contact Centre at 1-800-677-7477.

14. How can I pay my bills remotely? Expand/Collapse

Bill payments can be processed through online banking, the Conexus mobile app or telephone banking (1-800-567-0101).

Online Banking:

  • Login to online banking
  • Select Payments
  • Under Pay From, select account using the drop-down
  • Under Pay To, click the checkbox of the payee(s) you want to pay
  • Enter amount beside each payee
  • Enter payment date.
    • Note: This date defaults to the current date
  • Click on Pay Bills to proceed with the payment

To add a new payee, first find the payee by either entering the payee's name in the Search by Payee Name box and clicking on Search or clicking on one of the Browse by Letter categories.
           
Conexus Mobile App:

  • Login to the Conexus mobile app
  • Select the Pay Bills icon
  • Select the account the payment will come from
  • Select the payee
  • Enter the amount
  • Choose Now, Later or set up a Recurring bill payment
  • Select Pay This Bill
To add a new payee, first select Manage Payees in the top right-hand corner of the page. Select Add Payee and find by either entering the payee's name in the Search by Payee Name box and clicking on Search or clicking Browse.

15. How do I send an INTEARC® e-Transfer? Expand/Collapse

INTERAC e-Transfers can be sent through online banking and the Conexus mobile app.

Online Banking:

  • Log in to online banking
  • Select Transfers
  • Choose Send INTERAC e-Transfer from the list
  • Choose the account you want to send the money from, the recipient and amount
  • Send transfer
NOTE: To add a recipient, you will need their email address or mobile phone number. As an option, you can include a custom message in the message field. To protect yourself, do not answer the security question in the message field.

Conexus Mobile App:

  • Open the Conexus mobile app and login
  • Click the Transfers icon
  • Select Via INTERAC e-Transfer
  • Choose which account you want to send money from, recipient and amount
  • Confirm
NOTE: To add a recipient, you will need their email or mobile phone number. As an option, you can include a custom message in the memo field. To protect yourself, do not answer the security question in the memo field.