Conexus Branches Shift to Service By Appointment

Your safety is of the utmost importance to us

We thank you for your flexibility as we continue to make changes to our services in response to the ongoing health pandemic. Our communities have faced many changes in our day-to-day activities recently, including how we bank – and Conexus is committed to doing our very best to help ‘Flatten the Curve’ while serving you safely. We’re monitoring the situation closely and we’ll continue to respond as things change, to help our province progress in the battle against COVID-19.

We’ll always be here for you, we just need to serve you differently:

Effective Tuesday, April 21, Conexus branches will be open for service by appointment for transactions that can only be completed in person; for example:

• Accessing your safety deposit box
• Getting a new member card, or pinning a member card
• Coin and cash services for our business members

Though our branches will be open for service by appointment, we remain fully operational for all of your banking needs. Our employees are available to help you remotely; and, we’ll help you set up an appointment if deemed necessary.

Call our Member Contact Centre at 1-800-667-7477, available seven days a week:

• Personal Banking (dial '1' in the main menu):
• Monday – Friday: 7:00 a.m. to 8:00 p.m.
• Saturday: 8:00 a.m. to 5:00 p.m.
• Sunday: 10:00 am. To 4:00 p.m.

• Business Banking (dial '2' in the main menu):
• Monday – Friday: 8:00 a.m. to 4:30 p.m.
• Saturday & Sunday: Closed

We’ve greatly expanded our Member Contact Centre capacity to ensure we are quickly available via phone to help you continue to manage your finances through this health pandemic. Don’t hesitate – call us. We’re here to help.

In addition, your Conexus Member Card provides you access to one of the largest ATM networks in Canada and payment for products and services with all businesses. ATM and night deposit services continue to be available, and we encourage you to use remote banking services via our mobile app and online banking for your day-to-day banking needs such as:

• depositing cheques
• paying bills or paying others
• transferring funds
• checking balances

We are a province that sticks together – and we’ll get through this, by staying apart:

Over the past week, we’ve heard the provincial government ask us to stay home, practice social distancing, and introduce the initial idea of planning for a phased approach to reopening the economy. When that day comes, we’ll be ready. We sincerely thank you for your flexibility as we do our part to help ‘Flatten the Curve’ by continuing to adapt our services to protect the health and well-being of our members, our communities, and our employees during the ongoing Covid-19 Health Crisis.

Manage your money from the safety of your home:

Stay safe, and help your loved-ones bank remotely too. Click here to watch some quick videos for a step-by-step guide on how to use some online tools such as:

• How to log in to Online Banking
• How to pay bills and add a payee using your desktop or mobile app
• How to sign up for Canada Revenue Agency Direct Deposit to ensure your funds are deposited quickly

Stay tuned for more bank from home videos.

If you’re facing financial challenges due to COVID- 19

We can help assess your unique situation, and determine the best options to provide some relief:

• Talk to a Financial Advisor to help create an emergency budget
• Activate a skip-payment plan, and defer monthly payments
• Manage changes to your retirement and long-term savings plans

Branch Hours - Effective April 21, 2020

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