Update

Are you one of our members that had their old credit card replaced with a new Conexus Mastercard®? If your answer is yes, you may still be using your old credit card number!

On January 31, 2019 our trailing settlement period ends.

This means if you are still making payments to your old CUETS Mastercard credit card number, these payments may no longer flow through to your Conexus Mastercard credit card. This may cause missed payments and account delinquency that will negatively affect your credit rating. To help ensure your financial well-being please be sure to update your credit card number via online banking. Also, please update your card number with merchants where you have your card number stored for automated purchases.

Update your credit card payment information in online banking

Please ensure you update your new credit card number within your list of bill payees in online banking and/or telephone banking as applicable.

  • When setting it up in Conexus online/telephone banking, search for ‘Conexus CAD Mastercard’ or ‘Conexus USD Mastercard’ (for US card only). For other financial institutions, search for ‘Conexus MasterCard’.

Update your credit card information with online vendors and vendors that have your card on file

Did you know your new card has a new card number, expiry date, and CVV? If you’re like us, you probably have a number of pre-authorized payments set up. Maybe you even have stores or businesses that keep your credit card on file. It’s important to make sure that you update any businesses that may have your old credit card number.

  • Update any existing pre-authorized payments that are charged to your credit card (Amazon, iTunes, utilities).
  • Update any businesses who keep your credit card number on file (e.g. drycleaners).

Questions?

Call our Conexus Mastercard Support at 1-833-528-2273 and we will be happy to assist you!

®The Conexus Mastercard is issued by Collabria Financial Services Inc. in a joint partnership with Conexus Credit Union 2006 pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.