Mobile Banking

Anytime...Anywhere!

Mobile Banking provides a fast and secure way to handle everyday banking wherever and whenever it suits you.

Convenience at your Fingertips!

We offer three types of Mobile Banking services for smartphones and mobile devices:

  • Conexus Mobile App - designed specifically for iPhone®, iPad® and iPod Touch® and Android™ devices. 
  • Mobile Web - provides you a way to access Online Banking features on your smartphone's mobile browser
  • Text Banking - gives you access to your account balances and transaction history by using text messaging on your mobile phone.

Conexus Mobile App

The Conexus Mobile App available on iPhone® and Android™ devices. With a host of
convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you.

With the Conexus Mobile App you can:

  • Check your account balances and account activity
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments and transfers
  • Check the latest interest rates
  • Send or receive an INTERAC® e-Transfer, or add an INTERAC e-Transfer recipient
  • Find our your closest branch or ATM

Benefits:

  • There are no new passwords to remember. All account log-in information is the same as your online banking information
  • Fast and easy to navigate
  • Compatible with iPhone and Android devices
  • Check balances in a flash with Quickview
  • Same level of high security as our full online banking website

Mobile App FAQs Expand/Collapse

1. Do I have to pay anything?

Absolutely not. The Conexus Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

2. Will the mobile app work with all smart phones?

Our mobile app works with the

iPhone®, iPad® and iPod® Touch running operating systems: iOS 8 and up

Android devices running operating systems: 4.1 and up

3. How do I download the mobile app on my iPhone, iPad or iPod?

The Conexus Mobile App can be downloaded in just three easy steps:

For iPhone users:

  1. Using your iPhone, iPad or iPod search for "Conexus" in the App Store 
  2. Select the app icon, and verify that the author of the app is Conexus Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:

  1. Using your Android phone, tap the search icon and search for "Conexus" on Google Play™
  2. Select the app icon, and verify that the author of the app is Conexus Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen 

4. What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

5. Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

6. Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

7. Will I still see my Personal Access Image when I log in?

No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

8. If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your Password. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your iPhone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

10. I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site at: www.conexus.ca

11. How do I remove the app from my phone?

Removing the app is as easy as tapping and holding your finger down on the Conexus icon, then tapping the "X" in the top right corner.

For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall.

Mobile Web

You can:

  1. Check account balances
  2. View transaction activity
  3. INTERAC e-Transfers
  4. Pay registered bills
  5. Transfers funds
  6. Managed scheduled bills and transfers
  7. Find branch or ATM
  8. Contact Us

Mobile Web FAQs Expand/Collapse

1. What is Mobile Web?

Mobile Web for smart phones provides you a way to access online banking features on your smart phone’s mobile browser.

Services available:

  • Check account balances
  • View transaction activity
  • Pay registered bills
  • Transfer funds
  • Manage scheduled bill payments and transfers
  • Find a branch or ATM
  • Contact Us
2. How do I know if Mobile Web is compatible on my mobile phone?

Most smart phones that have a desktop-grade Internet browser as well as a data plan or Wi-Fi connection will work with mobile banking.

3. Why do I receive an "Access Denied: Insecure SSL Request" error message?

This is caused by a security setting in Blackberry phones to not accept HTTPS websites. The phones listed above have been fully tested and any new Blackberry phones may show this error message. You will need to change your security settings to accept HTTPS websites or contact your phone provider for assistance. 

If you chose to click "OK" or "Continue" if you get the error the Conexus website is still secure.

4. Why do I receive a Certificate Error message?

You may receive this message if you are using one of the smart phones that have not been completely tested. There has been newer security features added to the new internet browsers to help people feel secure that they are on the correct site. You will see an lock icon in your browser that does ensure that you are on a secure site; however, you will have to accept and install the certificate in order not to see this error message.

5.  Why does it show my Memorized Account when I have not set it up on my smart phone through the new Mobile Web?

If you used your smart phone to access Online Banking prior to the Mobile Web launch, the first time you go to the Mobile Website, it will show you "Login to XXX's account". This means your phone has stored the cookie for this feature. However, if you receive a new PAN number and you change your Memorized Account information in Online Banking, the Mobile Website will not see the change or vice versa.  You will have to go into both of these sites and delete your old PAN number and add the new one.

6. Will Mobile Web or text banking work outside Canada?

Mobile Web for smart phones will work in any country where your mobile carrier’s data plan will work. However, while Mobile Web is a free service through Conexus Credit Union, check with your mobile carrier for charges for accessing data while roaming.

7. How do I know my personal and financial information is safe?

We want to keep you safe, so we have the same authentication sign in on our Mobile Banking as we have on our Online Banking.  You will be asked to supply your member card number, answer a security question, verify your security image and enter your password. No personal or banking information is saved on your phone. 

8. What if my phone is lost or stolen?

If your smart phone is stolen, it can't be used to access Mobile Banking without your member card number and your password. You should contact your mobile carrier to have your mobile device deactivated.

9. Do you have a downloadable BlackBerry® app?

Not at this time. Our current mobile banking for smart phones was designed to be used by the largest possible group of smart phones via a smart phone's Internet browser. 

10. Do I  have to sign up for Online Banking to use Mobile Web fo Smart Phones?

Yes, you need to have access to Online Banking and must have logged into it at least once prior to using mobile banking for smart phones in order to register for online banking, accept the online banking agreement and set up the Added Security Features.

11. What does it cost to use Mobile Web?

It's free. We don't charge you for to use Mobile Web, but your mobile carrier might charge you for accessing your data plan. Please contact your mobile carrier if you are unsure about any charges that might apply to you. 

Text Banking

It is easy.....

Check account balances and recent account activity information from anywhere you can get a signal-instantly. You'll get the account information you want, when you need it. There's no need to find a computer to check your account balance. You can also instantly check what activity has taken place with your account.

Your personal information is always secure as the only information that is transmitted is your account balance or your recent account activity. Even if you lose your phone, no one will be able to make changes to your account, steal funds or personal or financial information. And, it's quick and easy to cancel mobile banking if needed.

Ready to sign up?

Getting started with mobile banking is easy. All you need is access to online banking. Don't have online banking access? Contact us at 1-800-667-7477 to sign up today.

If you're already an online banking user:

  1. Login to your online banking account
  2. Click on the Account Services Tab
  3. Click on Manage Mobile Banking
  4. Enter your mobile phone information
  5. You'll receive a text message with your passcode
  6. Confirm your passcode and select the accounts you want to access with mobile banking

Once you've signed up, it's easy to use.

Keyword Commands Expand/Collapse

With text banking, you can text any of the following keyword commands to MONEY (66639) to receive account information on your mobile phone. These commands are not case-sensitive.

  • BAL - Provides the balance from your primary account. Can be used to access specific account information if you enter it in the format BAL <account nickname>. For example, if you have set CH1 as your chequing account nickname, text BAL CH1 to MONEY (66639) to receive the balance for that account.
  • BAL ALL - Provides balances for all accounts you have set for text banking access.
  • ACT - Provides account activity for your primary account. Can be used to access specific account information if you enter it in the format ACT <account nickname>. For example, if you have set CH1 as your chequing account nickname, text ACT CH1 to MONEY (66639) to receive account activity for that account.
  • INFO - Provides contact information for Conexus Credit Union.
  • HELP - Provides a list of the keyword commands and account nicknames.
  • STOP - Permanently deletes your phone from text banking access.
  • DISABLE - Temporarily disables your phone from text banking access.

*Standard text messaging rates may apply depending on your provider and plan