Security
Lost or stolen card
Call us - we’re here to help
If your credit or debit card is lost, stolen, or if there's been inappropriate activity in your account, please report it immediately or connect with us through our secure online form.
Lock your debit card to prevent bigger issues
On a desktop:
Log in to your digital banking platform
Click Account Services > Lock'N'Block™
Through the Conexus mobile app
Log in to your account
Tap the Lock'N'Block icon
Through mobile web banking
Log in to your mobile web banking
Click Menu > Lock'N'Block
Lost or stolen debit card
Phone: 1-800-667-7477
Contact your local branch
Lock'N'Block: log in to your online banking or our mobile app to easily lock your card from being used
Select MyConexus > Manage cards > Lock'N’Block
Lost or stolen Conexus Mastercard
Within Canada and US: 1-833-528-2273
International: 1-647-252-9564 (collect)
Suspicious Activity Phone: 1-800-667-7477
Contact your local branch
Connect with us using this online form