Call us - we’re here to help 

If your credit or debit card is lost, stolen, or if there's been inappropriate activity in your account, please report it immediately or connect with us through our secure online form.

Lock your debit card to prevent bigger issues

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On a desktop: 

Log in to your digital banking platform

Click Account Services > Lock'N'Block™

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Through the Conexus mobile app

Log in to your account

Tap the Lock'N'Block icon

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Through mobile web banking 

Log in to your mobile web banking 

Click Menu > Lock'N'Block

Lost or stolen debit card

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Phone: 1-800-667-7477 

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Contact your local branch

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Lock'N'Block: log in to your online banking or our mobile app to easily lock your card from being used

Select MyConexus > Manage cards > Lock'N’Block

Lost or stolen Conexus Mastercard 

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Within Canada and US: 1-833-528-2273 

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International: 1-647-252-9564 (collect) 

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Suspicious Activity Phone: 1-800-667-7477 

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Contact your local branch 

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Connect with us using​​ this online form