Fraud Alerts

September 20 - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their online access has temporarily been put of on hold due to security verifications. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account needed to be updated, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477. 

Fraud
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


September 15 - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account needs to be updated. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account needed to be updated, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477. 

Fraud2
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


September 11 - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account needs to be updated. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account needed to be updated, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477.   


Example of fraudulent text message


If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


August 24 - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account is suspended and to click a link to re-activate. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account has been locked out, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477.   

Example of fraudulent text message

Text Message Phising Scam
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


February 6 - Text Phishing Scam

A new phishing text message has been detected that leads people to a fraudulent mobile website which closely resembles Conexus.ca. This is NOT a legitimate text from Conexus Credit Union.

The text message will ask the user to click on a link to verify their account. Please be aware that Conexus does not send these types of text messages to our members and if you receive one you should delete it immediately.

Example of fraudulent mobile website.



Learn more about phishing and other Internet scams.

If you have any questions please call us at 1-800-667-7477.


December 13 - New Version of Malware Attacks

It has come to our attention that there is a new version of malware that could pose a risk to our members.  This malware hides inside of web page advertisements in order to infect computers.  Once it does, it waits for the end user to browse to various online banking platforms, at which point it will attempt to steal banking credentials, etc.  Analysis of this malware shows that Conexus is one of the banking platforms targeted.

In order to infect a computer, the malware takes advantage of a vulnerability in an older version of Adobe Flash Player.  If any members have Flash Player installed, they should update to the latest version available.  Instructions to do this are as follows:

  • Members can check if they have Flash Player installed at https://helpx.adobe.com/flash-player.html and follow the instructions on screen. 
  • If the results of the ‘Check Now’ button show that Flash Player is NOT installed, no further action is needed. 
  • Otherwise, members should follow the instructions on screen to update to the latest version.

September 22 - Fraudulent emails and phone calls - Protect yourself!

The CRA is warning Canadians that fraudulent emails and phone calls claiming to be from the Agency are currently being reported. Find out more about these scams and learn how you can protect yourself.

 


 

August 26 - e-Transfer Phishing Scam

There has been an increase in Interac e-Transfers phishing scams. If you have received a notification for an Interac e-Transfer that you were not expecting, contact the sender through a different communication channel to verify. If the notification comes from someone you don't know, or you suspect it may be fraudulent, do not respond or click any links.

More information can be found on Interac's website about common known scams.


 

June 3 - Fraud Alert: Phishing Email

Conexus is aware that there have been phishing attempts sent to members requesting them to set up a new added security feature.

A copy of the email is below.

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Please be aware that Conexus does not send these types of emails to our members and if you receive one you should delete it immediately.

Learn more about phishing and other Internet scams.

If you have any questions please call us at 1-800-667-7477.


May 30 - Fraud Alert: Phishing Email

Conexus is aware that there have been phishing attempts sent to members requesting them to click a link to unlock their account.

A copy of the email is below.

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Please be aware that Conexus does not send these types of emails to our members and if you receive one you should delete it immediately.

Learn more about phishing and other Internet scams.

If you have any questions please call us at 1-800-667-7477.


 

April 28 - What do earthquakes and Prince have in common?

What do earthquakes and Prince have in common? They’re all headline news that you would expect to have people to talk and be curious about. On Thursday April 21, news broke that Prince Rogers Nelson was found dead in his home in Minneapolis at age 57. He was found unresponsive in an elevator and was declared dead shortly after. Internet criminals are going to exploit this celebrity death in a number of ways, so be careful with anything related to Price's death: emails, attachments, any social media (especially Facebook), texts on your phone - anything. There will be a number of scams related to this, so think before you click!

Also, with the recent earthquakes in Ecuador and Japan, there are charity scams rearing their ugly heads. Major disaster events will make people want to take action and make a difference. Do not click on any links in emails. This is how internet criminals can launch viruses and can gain access to your records. If you want to make donations, go to your favorite charity by opening your browser and type their link in the address bar.

Conexus is concerned about your privacy And we want you to have all of the information you need to stay safe. For additional privacy information, visit our Privacy and Security.


 

November 5 - Important Reminder - Protect yourself from fraudsters

Electronic fraud can take many forms. There are fraudsters who will try to get your account information through email or over the phone and pretend the request is coming from your financial institution. Conexus does not ask for sensitive account information in this manner. Conexus does use surveys from time to time to find out how we can better serve our members. However, we will not ask for personal and confidential account information. Review our Internet Scams section of our website for more information.


October 6 - Fraud Alert: Phishing Email

Conexus is aware that there have been phishing attempts sent to members requesting them to login to their Online Banking account to access a message.

A copy of the email is below.



Please be aware that Conexus does not send these types of emails to our members and if you receive one you should delete it immediately.

Learn more about phishing and other Internet scams.

If you have any questions please call us at 1-800-667-7477.


September 25 - Fraud Alert: Card Skimming

Updated September 25:

Please be aware we are continuing to follow-up on the recent card skimming incidents communicated by the Regina Police Service this week - http://www.reginapolice.ca/2015/09/regina-debit-card-info-being-used-in-new-york-city/  We are proactively protecting your accounts by contacting every member whose card may have been compromised, to ensure full access to your accounts is returned to you as quickly as possible. We are committed to resolving this situation as soon as possible to minimize any impact to you.

As always, if you notice any unusual activity on your account, please contact us at 1-800-667-7477.


Conexus is aware that there has been a recent incident of card skimming and we are actively working to protect the accounts of those members whose cards may have been compromised. If your debit card has been compromised, Conexus will be in contact with you and has taken action to protect your accounts.

 

Fraud can occur at any time. We encourage all members to review their accounts on a regular basis and notify us immediately if you notice any purchases that were not made by you. Currently, there are higher than usual calls volumes coming through to our Member Contact Centre, so please be aware there may be a longer than usual wait time at present.

Conexus does our best to safeguard your interests and we ask you to also take precautions to protect your identity and your money. This includes setting up alerts to your email or phone and never disclosing your PIN to anyone. For more tips, please visit https://www.conexus.ca/Personal/PrivacySecurity/Security/Fraud/


August 11 - Fraud Alert: Bank Inspection Scam

The Regina Police Service would like to make people aware of a recent scam that has been recently reported to police.

The scam, known as the “Bank Inspection Scam” is most often initialized by a phone call from a person claiming to be a bank manager from the potential victim’s banking institution who calls warning that they believe that their account has been compromised. The scammer alleges that one of the tellers at the bank has withdrawn a substantial amount from the victim’s account, and needs the victim to verify if this shows up on their bank statement or if it was requested by the victim. The victim will, of course, deny that they see it on their statement or granted permission. The “bank manager” will then request that they use the victim’s bank account as part of their investigation, instructing the victim to carefully withdraw a specified amount of cash from the tellers at the bank, and to meet with the “bank manager” at a specified location. When they meet, the victim hands the money over to return to the bank as part of the investigation, and the “bank manager” makes off with the money.

The “bank manager” recently involved in this scam is described as a Caucasian male in his 50s, about 6’ tall, clean shaven, no accent, wearing a dark baseball cap, dark pants, and a long sleeve shirt. It is likely that the scammer is not a resident of Regina, but if he is still targeting residents we wish to warn the public of this scam.

If you suspect that you have been a victim of this type of scam, call your financial institution immediately and report it to the Regina Police Service 306-777-6500 or your local police agency.


 

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