Support

Visit us

There are 30 Conexus Credit Union branches. Come in and talk us – we’re ready to help you with a wide range of financial transactions.

If you’d like to chat about opening an account, arranging a mortgage, or applying for another of our products, we recommend booking an appointment. To book an appointment, simply call your local branch, or email us.

Conexus online banking

•    Contact a branch or our Member Contact Centre to get access to Online Banking.

•    Visit the Online Banking tab at the top of the Conexus website or mobile website.

•    Enter your personal account number (PAN) located on the front of your MEMBER CARD® debit card and log in.

•    Enter your temporary password.

•    You will then see a group of challenge questions. Choose three and provide the answers for the questions.

•    After you have logged in, you will be asked to choose a new password. The password must be between 7 and 16 characters and include a minimum of one of each of the following: uppercase letter, lowercase letter and number.

If you log in to a shared computer, (i.e. at a library) you will be asked one of the three challenge questions. Once you answer one question correctly and enter an online banking password, you will be allowed to access your account. Tips to protect yourself

You can change your challenge questions and password at any time using Online Banking or the Conexus Mobile App.

If you need help logging in, just give us a call at 1-800-667-7477, or email us.

Conexus mobile banking

The Conexus Mobile App is available to download from the Apple App Store and from the Google Play Store. It’s a fast and secure way to handle everyday banking wherever and whenever it suits you.

To get set up:

•    Contact a branch or our Member Contact Centre to get access to Online Banking.

•    Click the Log in button in the top right corner.

•    Enter your Card # located on the front of your MEMBER CARD® debit card and log in.

•    Enter your temporary password.

•    You will then see a group of challenge questions. Choose three and provide the answers for the questions.

•    After you have logged in, you will be asked to choose a new password. The password must be between 7 and 16 characters and include a minimum of one of each of the following: uppercase letter, lowercase letter and number.

 

Handy tools and advice