Support

In branch

There are 30 Conexus Credit Union branches. Come in and talk us – we’re ready to help you with a wide range of financial transactions.

If you’d like to chat about opening an account, arranging a mortgage, or applying for another of our products, we recommend booking an appointment. To book an appointment, simply call your local branch, or email us.

Using your desktop

  • Contact a branch or our Member Contact Centre to get access to Online Banking.
  • Have your card number handy and navigate to the login page.
  • Enter your card number and temporary password.
  • You will then see a group of challenge questions. Choose three and provide the answers for the questions.
  • You will then be asked to choose a new password. The password must be between 7 and 16 characters and include a minimum of one of each of the following: uppercase letter, lowercase letter and number.
  • Sign up for Security Alerts

Check out this video for a step-by step guide on how to get set up for online banking using your desktop.

Using your mobile app

The Conexus Mobile App is available to download from the Apple App Store and from the Google Play Store. It’s a fast and secure way to handle everyday banking wherever and whenever it suits you. It’s a fast and secure way to handle everyday banking wherever and whenever it suits you.

To get set up:

  • Contact a branch or our Member Contact Centre to get access to Online Banking.
  • Click the Log in button in the top right corner.
  • Enter your card number and temporary password.
  • You will then see a group of challenge questions. Choose three and provide the answers for the questions.
  • You will then be asked to choose a new password. The password must be between 7 and 16 characters and include a minimum of one of each of the following: uppercase letter, lowercase letter and number.
  • Sign up for Security Alerts

Watch this video for an easy guide to download and get started.

Apple (iOS) Product:


Android Product:


If you need more help logging in, contact us!

At Conexus, we are committed to protecting your privacy and safeguarding your personal and financial information. Please check out our security section to see what we are doing and how to protect yourself. Also, check out out quick tips below.

Tips to protect yourself - Desktop Expand/Collapse

We’re all doing more and more online these days from shopping to social media and browsing to our banking. Online banking allows you access to your accounts so that you can do banking when you want, how you want. Here are some tips to keep your information safe and to make sure you’re the only one with access to your banking information online:
  • Protect your personal information. Be aware of current online ploys that try to get you to provide personal and/or financial information. Don’t respond to unsolicited emails or phone calls that ask for confidential information.
  • If you don't know the source of an email or if it looks suspicious, don’t open it. Never click on a link or attachment in an email that you suspect may be fake.
  • Remember to log off. Ensure that you always properly log off and close your browser. This will prevent others from being able to view this information later.
  • Safeguard your PINs and passwords. Never share your passwords and use ones that are difficult to guess, preferably ones that include a mix of letters and numbers. Change your passwords frequently.
  • Be wary of pop-up windows, especially those that request financial or identification information. Avoid clicking any "action" buttons within a suspect pop-up window.
  • Keep your computer healthy. It is very important to check the websites of your operating system and web browser vendors for software "patches" and updates in order to protect against software vulnerabilities.
  • Use anti-virus software. Antivirus software can protect you from potentially damaging viruses that can enter your computer without your knowledge. You should always use up-to-date antivirus software and one that is capable of scanning files and email messages for viruses.
  • Sign up for Security Alerts.

Tips to protect yourself - Mobile Expand/Collapse

Browsing the web has never been easier – it's all at your fingertips. Smartphones let you surf, shop or bank wherever you are. Make sure your information stays secure while you're on the move by following these smartphone-safe browsing tips:

  1. Activate your phone's password feature, which locks the screen and prevents anyone but you from accessing your phone. Set up the password feature on your phone with a code that only you know.
  2. Don't connect to unknown networks through Wi-Fi hotspots to make financial transactions.
  3. Beware of smishing – that's phishing on phones through text messages. Never download media or images, or click on text-message links that come from unrecognizable people or phone numbers. Never provide personal details or any account details using any form of electronic messaging because this is not a secure form of communication. If you are unsure, please contact us.
  4. Download apps exclusively from the official source for your smartphone's platform, such as the Android, Apple or BlackBerry stores.
  5. Install anti-virus software for your smartphone when available and update it frequently.
  6. Install location finding applications, which work with your phone's built-in GPS. These applications allow you to locate and/or remotely erase (or "wipe") data in your phone if it is lost or stolen.
  7. Update your smartphone's operating system as soon as newer versions are available.
  8. Sign up for Security Alerts.
 

Handy tools and advice