Alerts

What are alerts?

Is there a service charge to enrol in the banking alerts service?

Are alerts safe and secure?

Can any member enrol in the alerts service?

What types of alert notifications are available?

How do I enrol in the alerts service?

Is any personal information contained in an alert message?

Can I add more than one alert contact to direct a notification?

Why do I receive an email notification when setting up the alert service?

Why do I receive a password notification when setting up a mobile device to receive an Online Banking Alert by text message?

Can I modify my Online Banking Alert notifications after they have been set up?

What happens if I receive an Online Banking Alert notification for an account activity that I don’t recognize?

What if I do not receive an Online Banking Alert notification after enrolment?

Can I view my Online Banking Alert history?

Will I receive Online Banking Alerts when if I am traveling?

Can I choose to stop receiving alerts?

What are alerts?

Alerts are an optional security feature which the member can enrol to automatically receive an email, text message or both to alert them when certain events have occurred on their account via Online or Mobile Banking

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Is there a service charge to enrol in the alerts service?

No. Alerts are included in the Online/Mobile Banking service. However, standard text messaging may apply for incoming text messaging and data usage. You should check with your wireless service carrier for details about your account package.

Yes. The alert notification does not contain personal information, account number(s), login information or any data that could be used to identify an account or individual. In the alert notification accounts are identified by nicknames created by the member.

Yes. The alert service is available to any member who is using Online/Mobile Banking.

You can enrol in our security and banking alerts. Click here for a full list of our alerts.

You will need to sign into Online Banking and select the “Messages and Alerts” link on the left hand side of the page and follow the set-up instructions. You will be prompted to read and agree to the “Alert Agreement” as part of the enrolment process. You can also sign into the Conexus Mobile App, click on "Alerts" to set up.

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Is any personal information contained in an alert message?

No. Personal and personally identifiable information is not transmitted in the alert message.

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Can I add more than one alert contact to direct a notification?

Yes. You can personalize your alert contacts for one or all alert notifications selected. For example, a work email, a home email and a mobile number (text message) may all be selected for one or all alert notifications selected.

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Why do I receive an email notification when setting up the alert service?

During the enrolment process, if you select an alert notification be sent by “email”, a confirmation email will be sent to confirm that the correct email address was linked to their account.

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Why do I receive a password notification when setting up a mobile device to receive an alert by text message?

When you select an alert to be sent by “text”, the following confirmation text will be sent stating “Welcome to Mobile Alerts. Your 1(one) time Passcode is 12345678. Please enter it online to register your phone”. This ensures that the correct mobile phone number is linked to their account.

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Can I modify my alert notifications after they have been set up?

Yes. You can add, delete or modify the alert notifications at any time by selecting the “Manage Alerts” link.

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What happens if I receive an alert notification for an account activity that I don’t recognize?

You should immediately call your branch or the Contact Centre during regular business hours or click on the link that is provided in the email or text messages.

You should log into Online Banking or the Conexus Mobile App and re-confirm your alert contact information.

Yes. You can view your alert history for the previous 30 days by clicking “View History Alerts” tab.

Yes. Alerts will still be sent if you are travelling. You should be aware of the following
Email: You should sign into your email account using a secure WI-FI connection
Mobile device: If you have a cell phone plan that supports roaming and data while you are traveling

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Can I choose to stop receiving alerts?

Yes, within online banking or the Conexus Mobile app you can choose not to receive or modify your alerts.

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Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10, the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.