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Do I have to pay to use the Conexus Mobile App?

Will the app work with all smartphones?

How do I download the Conexus Mobile App?

What is QuickView?

Does the QuickView feature automatically display my balances?

Will the mobile app work if I have a shared or joint account?

If my phone is lost or stolen, will my information be at risk?

I'm using a different brand of smartphone. Can I still access mobile banking?

How do I remove the app from my phone?

How do I add Touch ID login to my app?





Do I have to pay to use the Conexus Mobile App?


Absolutely not. The Conexus Mobile App is free for our members to download, and you will never be charged for using the app. However, since the app uses data, your carrier may charge, so standard data and messaging rates may apply.

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Will the app work with all smartphones?

Our mobile app works with:
  • iPhone®, iPad® and iPod® Touch running operating systems: iOS 8 and up
  • Android devices running operating systems: 4.1 and up
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How do I download the Conexus Mobile App?

The app can be downloaded in just three easy steps:

For iPhone users:

  • Using your iPhone, iPad or iPod search for "Conexus" in the App Store
  • Select the app icon, and verify that the author of the app is Conexus Credit Union
  • Tap the icon marked "Free," then tap again when it changes to "Install"
For Android™ users:

  • Using your Android phone, tap the search icon and search for "Conexus" on Google Play™
  • Select the app icon, and verify that the author of the app is Conexus Credit Union
  • Tap the icon marked "Install," then tap “Accept” in the next screen
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What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to log in first.

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Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

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Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

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If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your Password. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your smartphone password protected.

Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

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I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site at: www.conexus.ca

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How do I remove the app from my phone?

Removing the app is as easy as tapping and holding your finger down on the Conexus icon, then tapping the "X" in the top right corner.

For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall

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How do I add Touch ID login to my app?
  • Click on Settings.
  • Toggle the switch to turn on.
  • Click Enable Touch Login
  • Enter your Online Banking login password
  • Click Save
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