Mastercard Support

How do I activate my Conexus Mastercard?

What is my PIN?

How do I PIN my new Conexus Mastercard?

How do I change my PIN?

How do I use my Chip Card?



How do I activate my Conexus Mastercard?

To activate, call the number on your new Conexus credit card sticker to activate your card (1.866.498.3840). If you have trouble activating your card, your call will be transferred to a live agent who can help validate your identity and account information before activating your card for you.

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What is my PIN?

Your PIN is unique to you. No one else can use your card without the PIN, so you can help ensure your own peace of mind by keeping your PIN private and protected. You can change your PIN at any time.

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How do I PIN my new Conexus Mastercard?

The PIN will come in the mail within 3 business days of receiving your card. If you receive your new Conexus credit card in the mail but do not receive the PIN two to three days later, you can still activate the card without the PIN. Once you call the number on the sticker on your new card to activate, simply call PIN NOW at 1-844-788-2725 to set up your PIN.

If you receive a PIN in the mail after you've already set or changed your PIN, you can discard the one you received in the mail.

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How do I change my PIN?

To establish or change your PIN, call 1.844.788.2725.

After changing your PIN,  it will need to be activated. To activate your PIN at a merchant or at an ATM, one of the following actions is required (to ensure that your new PIN is authorized): 

  1. When first using your card to make a purchase, you will be required to enter your PIN three times to trigger activation. The first time entering your PIN, the machine will advise that your PIN is invalid. On the third time, the PIN will be authorized and your transaction approved. As part of the approval process you may be asked by the merchant to provide a signature on the sales slip. Your new PIN has now been activated.

  2. Or perform a single cash withdrawal at any financial institution ATM to activate the PIN. Please note that fees may apply.
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How do I use my Chip Card?

Making a purchase with your Chip card is simple, easy and secure:

  1. Place your card into the chip-reader terminal.
  2. Follow the onscreen prompts and click OK for the purchase amount.
  3. The terminal will request your PIN, which is used instead of a signature.
  4. Once your PIN is confirmed and the purchase is approved, your receipt will be printed.
Please note: You will be prompted when to remove your card. This may occur during the transaction or at the end of the transaction.

Chip technology has been proven effective in Canada and in more than 80 countries around the world. For situations where Chip technology isn’t available, your card will still have a magnetic stripe and our additional security measures.

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