support

What is a mobile website?

How do I know if the mobile website is compatible on my phone?

Why do I receive an "Access denied: insecure SSL request" error message?

Why does it show my memorized account when I have not set it up on my smartphone through the new mobile website?

Will the mobile website or text banking work outside Canada?

How do I know my personal and financial information is safe?

What if my phone is lost or stolen?

Do you have a downloadable BlackBerry® app?

Do I have to sign up for online banking to use the mobile website?

What does it cost to use the mobile website?



What is a mobile website?

Mobile website provides you a way to access banking features on your smartphone’s mobile browser.

Services available:

  • Check account balances
  • View transaction activity
  • Pay registered bills
  • Transfer funds
  • Manage scheduled bill payments and transfers
  • Find a branch or ATM
  • Contact Us
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How do I know if the mobile website is compatible on my phone?

Most smartphones that have a desktop-grade internet browser as well as a data plan or Wi-Fi connection will work with mobile banking.

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Why do I receive an "Access denied: insecure SSL request" error message?

This is caused by a security setting in Blackberry phones to not accept HTTPS websites. The phones listed above have been fully tested and any new Blackberry phones may show this error message. You will need to change your security settings to accept HTTPS websites or contact your phone provider for assistance.

If you chose to click "OK" or "Continue" if you get the error the Conexus website is still secure.

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Why does it show my memorized account when I have not set it up on my smartphone through the new mobile website?

If you used your smartphone to access online banking prior to the Mobile Web launch, the first time you go to the mobile website, it will show you "Log in to XXX's account". This means your phone has stored the cookie for this feature. However, if you receive a new PAN number and you change your Memorized Account information in online banking, the mobile website will not see the change or vice versa. You will have to go into both of these sites and delete your old PAN number and add the new one.

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Will the mobile website or text banking work outside Canada?

The mobile website for smartphones will work in any country where your mobile carrier’s data plan will work. However, while the mobile website is a free service through Conexus Credit Union, check with your mobile carrier for charges for accessing data while roaming.

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How do I know my personal and financial information is safe?

We want to keep you safe, so we have the same authentication sign in on our mobile banking as we have on our online banking. You will be asked to supply your member card number, answer a security question, verify your security image and enter your password. No personal or banking information is saved on your phone.

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What if my phone is lost or stolen?

If your smartphone is stolen, it can't be used to access mobile banking without your member card number and your password. You should contact your mobile carrier to have your mobile device deactivated.
Do you have a downloadable BlackBerry® app?

Not at this time. Our current mobile banking for smartphones was designed to be used by the largest possible group of smartphones via a smartphone's internet browser.

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Do I have to sign up for online banking to use the mobile website?

Yes, you need to have access to online banking and must have logged into it at least once prior to using mobile banking for smartphones in order to register for online banking, accept the online banking agreement and set up the Added Security Features.

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What does it cost to use the mobile website?

It's free. We don't charge you for to use the mobile website, but your mobile carrier might charge you for accessing your data plan. Please contact your mobile carrier if you are unsure about any charges that might apply to you.

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