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What is Personal Financial Management (PFM)?

What if I don't want to use the PFM feature?

What information is shared with the PFM service provider?

What is account aggregation?

Is my personal and banking information secure if I aggregate financial data from my other institutions?

How is this different from mint.com and other online personal financial management tools?

Why don’t I see six months of history?

Are my past transactions already categorized?

Why are my transactions not categorized?

What happens if I change my account to a different product, will I still see my transactions from that account?

I have linked my external accounts, but when I log in to online banking I see an Account Error. Why do I have re-verify my external account?

Can I split my transactions into different categories?

Can I use the Conexus Mobile App to access PFM?



What is Personal Financial Management (PFM)?

Personal Financial Management (PFM) will enable you to see all your accounts and financial information in one place. It provides budgeting and spending tools to help you keep track of your finances.
You will be able to:

  • See your transactions automatically categorized and graphically displayed.
  • Change and/or exclude transaction categorization from your spending analysis.
  • Create and manage budgets based on your spending habits.
  • Link accounts at other financial institutions and have the account information displayed within online banking.
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What if I don't want to use the PFM feature?

Minimize the view of the spending and budgeting features, to make the format look similar to what you have used in the past. When you use the same device to log in to online banking, your preference of hiding the new interface will be remembered.

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What information is shared with the PFM service provider?

Transaction activity (debits and credits only) will be shared. No personal information will be shared. This data allows the PFM tool to provide analytics that will help you with your savings goals, budgeting, etc.

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What is account aggregation?

You will be able to link your banking information from other participating financial institutions across Canada and the United States. This will allow you to have a complete financial.

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Is my personal and banking information secure if I aggregate financial data from my other institutions?

Yes, our service providers are compliant with Canadian privacy laws and apply the most current security and industry best practices when it comes to securing your data.

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How is this different from mint.com and other online personal financial management tools?

Mint.com is a third party software provider that allows customers to aggregate their banking information. It does not allow users to perform any online banking activities, such as pay bills or transfer money. PFM is fully integrated with our online banking platform.

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Why don’t I see six months of history?

You are either a new online banking user or you have switched to a different account.

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Are my past transactions already categorized?

Yes. In most cases, we've been able to automatically categorize your transactions for the past six months, and we've created a default budget based on those transactions. That way, you can start tracking your spending right away. You can also change the names of those categories and create sub-categories to suit your needs.

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Why are my transactions not categorized?

Transactions take a day to be categorized. The data for transactions are updated overnight. Transactions made today will be categorized tomorrow.

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What happens if I change my account to a different product, will I still see my transactions from that account?

If you change your account to a different product, you will no longer see those transactions in your account activity. If you still need to see those transactions, review your e-Statements.

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I have linked my external accounts, but when I log in to online banking I see an Account Error. Why do I have re-verify my external account?

If your financial institution or credit card company has increased authentication questions, you will be required to re-verify your external account until all of the questions have been answered. The aggregation tool requires you to log in to your external account to access and update your account transactions. Once you have answered all of the security questions, the account error will stop appearing. If you change your security questions, you will need repeat this process.

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Can I split my transactions into different categories?

In the future, there will be some enhancements that include the ability to split transaction into multiple categories.

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Can I use the Conexus Mobile App to access PFM?

Basic spending analysis is available on mobile and allows users to easily see their spending by category.

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