Partner Accounts Banner

Partner Accounts include Conexus Mastercard, Credential Asset Management Inc., Credential Qtrade Securities Inc. and Qtrade Investor.

  • Locate "Partner Accounts" near the bottom on the My Accounts page.
  • Click on "Link a partner account".

  • Choose the account type you'd like to link and follow the instructions from there.

Frequency Asked Questions:

Linking Partner Accounts - Conexus Mastercard Expand/Collapse

1. Can I link another financial institute's Mastercard?

No. The partner accounts link only works with the Conexus Mastercard.

2. How do I link my Conexus Mastercard?

For step by step instructions, see above.

3. I am a joint applicant or authorized user; can I link my card?

No, only the primary cardholder can link their card using the partner account link. If you are not the primary cardholder you can still use the external account link to link your Conexus Mastercard

4. I have lost my card and now have a new replacement card. How do I link my new card?

You will need to delink your old card and link your new card.

5. I delinked my card, but it is still showing in my list of accounts.

Depending on when you delinked your card it may take up to 24 hours to disappear from your accounts.

6. Can I link my Conexus Business Mastercard?

The partner account functionality is not available through Business Online. Members may be able to link their Business Mastercard under their personal account.

7. My Conexus Mastercard has expired, do I have to relink my new card?

No, your Conexus Mastercard will remain linked and you will not be required to relink.

8. My password expired on the mycardinfo site, do I need to update the partner account link?

No, your Conexus Mastercard will remain linked and you not be required to update

9. All of my transactions are not showing?

You will only be able to see the last 90 days of transactions in online banking. If you need to see your full history of transactions, log into Mycardinfo.

Linking Partner Accounts - Credential & QTrade Accounts Expand/Collapse

1. What accounts can I link?

You can link Credential Asset Management Inc., Credential Qtrade Securities Inc. and Qtrade Investor accounts.

2. What can I view through the partner account?

You will be able to view transaction history, balances and account details in your online banking.