support
How do I use the SecureKey Concierge™ Sign in service?

When visiting CRA’s My Account or any other Government of Canada services website that offers SecureKey Concierge, select the “Sign-In Partner Login” option, then choose the Conexus Credit Union logo and follow the steps to login with your online banking credentials.

Who can use the SecureKey Concierge™ Sign in service?

If you’re a Conexus member and are registered for Online Banking, then you can use the Sign-In Partner service.

I have a small business account, can a signor and a delegate use the SecureKey Concierge™ Sign in service?

The signor can but the delegate cannot.

Is it safe?

We are committed to keeping your confidential information as safe as possible. No passwords or personal information (i.e.: name, address, date of birth, etc.) are exchanged. Conexus won’t know which government service you’re accessing and the government won’t know that you are signing in with your Conexus online banking credentials.

Can I use the SecureKey Concierge™ Sign in service if I already have an existing CRA account?

Yes! Follow the below steps to get set up.
  • Go to the CRA My Account page, click the "Sign-In Partner Login” button.
  • On the Sign-In Partner page, select the Conexus logo. This will take you to a Conexus login page.
  • Enter your Conexus login credentials and if required answer the security question.
  • You’ll be directed back to the CRA site and asked for your SIN, date of birth and an amount from a random line on your last tax return. Once you successfully answer these questions, you'll have limited access to your CRA account. You’ll be asked to choose to have a security code sent by mail or you can call CRA and have one emailed to you.
  • Once you enter that security code, you’ll have full access to your CRA account with your Conexus credentials.
I do not have or cannot remember my Conexus login credentials (including card number, password or security questions).

Please call our Member Contact Centre at 1-800-667-7477.
 

SecureKey Concierge Support