What are electronic statements (e-Statements)?
An electronic statement, or e-Statement, is a paperless account statement available through Conexus Online Banking as a PDF file (Adobe Acrobat required). It is a more environmentally-friendly alternative to receiving a traditional paper account statement in the mail.Caring for our members means also caring for our local environment. One of the ways we are doing that is encouraging our members to sign up for electronic statements. Goodbye paper filing and shredding, hello digital storage!
- Environmentally friendly: reduce waste and shrink your carbon footprint
- Early access: cutting out printing and shipping means getting your statement earlier
- Safety: reduce the risk of fraud and identity theft
- Ease of use: check your payment and deposit history with ease
- Stay organized: no more paper filing and shredding
- Unlimited storage: get your closet space back and look back at all your past statements with the click of a button
- Money saver: e-Statements are FREE!
There are no fees for selecting or viewing e-Statements.
If you wish to continue to receive printed statements, please note that you will be charged $2.50/ month for paper statements as of February 1, 2021.
As an online banking user, you will automatically be signed up for e-Statements. If you are still receiving paper statements and wish to opt out follow these steps:
- Login into Online Banking
- Under “My Accounts” click on “Statement Preferences”
- Select “Yes” to "Opt out of paper statements"?
- Provide an email address if you wish to receive future email notifications that your e-Statement is ready to view
If you provide an email address, you will receive a notification when your statement is ready to view. If you choose not to include your email address, you will not receive a notification; however, you can still log in to review your statement at your convenience. In that case, you are agreeing to view your statements online and will do so in accordance with our account terms and conditions.
Rest assured, we will never transmit any sensitive or personal information via email or ask you to transmit any of your account information via email.
Rest assured, we will never transmit any sensitive or personal information via email or ask you to transmit any of your account information via email.
When you provide your email address, we will send an email notification advising that your e-Statement is now available to view. If you did not provide an email, you can add one under "Statement Preferences" to receive future notifications or visit your account at your convenience.
- Log into Online Banking
- Select "Profile and Preferences"
- Click on "Opt-Out Preferences"
- Select "Do not send me email notifications of when my electronic statements are available online".
- Login into Online Banking
- Under “My Accounts” click on “View e-Statements”
- Select a date you want to view
- Your account statement will appear in a separate browser window in PDF format (Adobe Acrobat required)
E-Statements will be listed separately and available online for seven years. Should you require a permanent record, you are responsible to save a copy of any statements you require.
You will receive an e-Statement for all of your accounts under your membership.
E-Statements are only available to view through online banking on a computer.
No, you need to be set up for online banking to opt out of receiving paper statements.
Let's get you signed up! Call our Member Contact Centre at 1-800-667-7477 and we would be happy to get you started and walk you through how to use online banking and view your first e-Statement.