Coronavirus Disease Travel Insurance Coverage

UPDATES

March 19: You can now submit travel insurance claims online. To do so, please follow the steps below:

  • Visit www.assurancevoyagedesjardins.com
  • Locate and click on the English language toggle button on the top right corner
  • Click on “Claim” to locate the correct Claim form
  • Follow the applicable steps to enter your claim details and send your information directly to the insurer


March 16:  The travel insurance provider for our Conexus Mastercard (Desjardins Financial Security Life Assurance Company – DFS) is advising to take note of the recent Government of Canada Global Travel Advisory to avoid non-essential travel outside of Canada until further notice.

Please note: You are further advised to refer to the DFS web site, where FAQs relating to the evolving situation and card insurance coverages are continuously updated.



The travel insurance provider for our Conexus Mastercard (Desjardins Financial Security Life Assurance Company – DFS) has provided general guidelines to support questions and concerns you may have as a cardholder, relating to the current Coronavirus (COVID-19) outbreak and our card program’s travel insurance program cardholder coverage.

The following table lists some of the scenarios and general guidelines for each scenario.

Please note that the date on which the trip is purchased in relation to the Government of Canada Travel Advisory is the key determinant for coverage eligibility.

Date of Purchase of Trip Impact on a potential Trip Cancellation Claim Impact on a potential Emergency Health Care (EHC) Claim Impact on a potential Trip Interruption Claim
Prior to travel advisory* issued by the Canadian government Since the advisory was not in effect when the trip was purchased, it could serve as a valid reason for DFS to consider a cancellation (refer to clause “o” of the insurance certificate) If cardholder is on the trip when the advisory is issued, the EHC insurance coverage and terms should apply as specified in the insurance certificate If the warning (for that country or region the traveller is in) is issued during the trip, trip interruption coverage including return to the province of residence prior to the original return date will be considered in accordance with the terms in the certificate of insurance
After the travel advisory* is issued by the Canadian government Since the cause resulting in the trip cancellation claim is known at the time of purchasing the trip, it would not be eligible for cancellation. Other causes for cancellation not related to the Corona virus could be covered. If the cardholder travels to the destination for which a travel advisory is already in effect, the Emergency Health Care coverage will not be valid If the cardholder travels to the destination for which a travel advisory is already in effect, the Trip Interruption coverage will not be valid

*Government of Canada Travel Advisory for each country/region including the dates they are effective and revised are listed here:

In addition to these examples, other situations could arise. Here are some “Useful Information” highlights:

  • DFS bases its evaluation of traveller coverages and handling strictly on information released and presented on the Government of Canada’s Coronavirus disease (COVID-19): Travel Advice site\
  • As of March 4, 2020, travel advisories are in effect for: China, South Korea, Hong Kong, Iran, Northern Italy, Japan and Singapore.
  • Credit card products eligible for DFS Travel Insurance coverage are:
    • Conexus Travel Rewards Gold Mastercard
    • Conexus US Dollar Mastercard
    • Conexus World Mastercard
    • Conexus Business Platinum Mastercard
* To contact DFS:
 
Desjardins Financial Security Life
Assurance Company
200, rue des Commandeurs
Lévis (Québec) G6V 6R2

Telephone: 1-800-463-1623
Fax: 1-866-301-7131
desjardinstravelinsurance.ca

Please be aware that depending on time of day and market situations, cardholders may need to be patient as call wait queues could be longer than normal.