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  3. Report a Stolen/Missing Credit Card

Missing card? Let us know!

If your credit or debit card is lost, stolen or if there's been inappropriate activity in your account, report it immediately. 

Debit card

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Phone: 1-800-667-7477 

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Visit a branch 

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Lock’N'Block: lock your card in a jiffy

Conexus Mastercard

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Within Canada and U.S.: 1-833-528-2273

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International: 1-647-252-9564 (collect) 

Suspicious activity

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Phone: 1-800-667-7477 

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Visit a branch

Lock’N’Block keeps your money safe 

This service lets you "lock" your debit card to "block" unauthorized or unwanted use through your mobile app or online banking. With Lock'N'Block you can:

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Lock your debit card 

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Block ATM transactions 

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Block purchases and refunds 

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Block international transactions 

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Have peace of mind knowing you have control over your debit cards 24/7  

Access Lock'N'Block:

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Online banking 

 Log in to online banking Click Account Services > Lock'N'Block 

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Mobile App  

Log in to your mobile app and tap the Lock'N'Block icon 

Have questions? See support.