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May 31, 2019 – Conexus Service Delivery Changes

Banking is changing rapidly. More than ever our members are more mobile, accessing our services much more differently than they have in the past, using more digital services and using much less cash. As a co-operative, we must be responsible to our members on how we invest their credit union’s resources. This includes investing in our people and digital channels, not just physical locations to align with our members’ ever-changing needs and habits.

While recognizing your changing needs, and following an ongoing review of our service delivery channels, we’ve made the decision to close nine of our branches. Our branches in Chamberlain, Cupar, Drake, Middle Lake, Mossbank, Spy Hill, Young and Regina (Fifth Avenue Branch and Wallace Branch) will close at the end of the business day on October 2, 2019.

Decisions on branch closures are difficult. While respecting our past, we must build a future that allows us to best serve our members by offering flexibility in our delivery of service and that aligns with our members’ ever-changing needs. No longer is banking a place to go, but something we do, regardless of location. We’re more focused than ever on our purpose of improving the financial well-being of our members, and we know that it’s the financial advice we provide that makes the most meaningful impact for you. We’ll continue to proactively provide the advice and solutions you need and we’ll do that where and when you need us to, not just in our branches. 

We understand that you may have questions and will be hosting information sessions the week of June 10-13, providing you with the opportunity to learn more about the decision and ask any questions you may have.  The information session dates and times are as follows:

June 10:

Mossbank – 7:30 PM at the Mossbank Community Centre

Middle Lake – 7:30 PM at the Middle Lake Multiplex

June 11:

Drake – 7:30 PM at the Drake Community Centre

Fifth Avenue Branch & Wallace Branch, Regina – 7:30 PM at the Mamaweyatitan Centre,

Multi-purpose room West

June 12:

Cupar – 7:30 PM at the Cupar Town Hall

Young – 7:30 PM at the Young Community Town Hall

June 13:

Spy Hill – 7:30 PM at the Spy Hill Community Hall

Chamberlain – 7:30 PM at Chamberlain Town Hall

We recognize this is a change for our members in these communities, which can be uncomfortable. We will continue to be your financial partner, regardless of location, and will walk alongside you to make this transition as seamless as possible for you.

In addition to attending the information sessions, we encourage you to visit your branch to discuss your individual needs with our employees. They will work with you to understand your needs and identify solutions to best meet these needs. 

We will also continue to support the communities of our members, regardless of having a physical branch location. We’re committed to the cooperative principle of returning profits to the community and is a promise we intend to hold with our members and communities. To learn more about our Community Investment Program, visit https://www.conexus.ca/AboutConexus/Community/Sponsorship/.


May 27 - Changes to Interac e-Transfer Security Questions

Effective immediately, Interac requires new security answers for the question you ask the recipient to answer before funds are transferred.

All security answers that you have set up since September 20, 2018 will not need to be updated. If you have not updated your recipients’ security answers since before September 20, 2018, you will need to set up a new security answers before you can send money to those recipients.

  • Effective immediately, if you have not updated your security answers will be notified when you send an e-Transfer. You will receive the below message.
    • “Due to Interac e-Transfer updates, you will need to update your security question and answer for this recipient. Please click here to update your recipient’s details. For assistance, please contact your branch."
  • You can click the link and be directed to the Edit Recipient screen for the given recipient. You will not be able to send the e-Transfer to that recipient until the security answer is updated. You may use the same question and answer.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and you will be required to enter a new security answer the next time you send an e-Transfer to that recipient.
You are able to update your security answers through Online Banking, Mobile Web or the Conexus Mobile apps.

May 16 - Android App Issues

We have been experiencing technical difficulties with our Conexus Mobile App for Android devices. We understand this has been frustrating for our members and we are continuing to investigate the issues with our 3rd party vendors.

We have had the following issues reported:

  • Conexus App not compatible with member’s devices. Operating system not supported
  • App is crashing when trying to use it
If you are experiencing any of the above issues, please Contact Us with the following information:

  • Type of Device
  • Device Operating System Version
  • Issue you are experiencing
  • MemberCard number
  • Date last experienced the issue
We apologize for any inconvenience that this may have caused our members and appreciate your patience.

April 24 - Members pass bylaw amendement

The votes are in and Conexus members have approved changes to our bylaws that will make our election process more consistent and inclusive. The changes were approved by 87% of voting members. The vote ran from April 16 – April 23. Thank you to everyone who voted to help shape the future of Conexus!  

This approval means that starting in 2020:

  • All eligible members will participate in the electoral process every year (as candidates or voters) regardless of where they live.
  • Quorum will increase to 25 from 15 members.
  • Time allowed to vote on fundamental changes will increase to 21 days from 14 days (if needed).
  • Members will have the option to vote for up to as many candidates (rather than required) as there are openings.  
The Nominations Committee will also begin recommending candidates to align with the competencies and diversity the board is seeking. By removing the district structure and allowing members to vote for all members of the board, the changes give members greater influence in the democratic process. Under our current structure, you can only run for the board or vote when there’s an opening in your district.  

Members can read about the changes in more detail at our Bylaw Amendment page.  

Your votes doing good – Conexus donated $1 for each vote to the Saskatchewan Financial Literacy Network. Added to the money pledged for each director election vote and AGM participant, this brings our total donation to $5,000.

March 18 – Fraud Prevention Month – It doesn’t take much to lose everything!

March is Fraud Prevention Month, an annual campaign that seeks to help you recognize, reject and report fraud.

Fraud does not discriminate! In today’s world this holds true more than ever and it can be easy to become a target of fraud. This week we will be sharing advice and tips on how you can ensure your personal information, stays personal!

Here at Conexus, protecting the privacy and financial information of our members is a top priority. See our, online security guarantee for more information.

In honour of Fraud Prevention Month here are some quick tips to ensure you are staying safe:

  • Fraud scams can happen through a variety of methods including the internet, your computer and your phone. Common tactics include fake emails, phone calls from scammers pretending to be someone else, and text message.
  • Many fraudsters will often use scare tactics to make you panic, such as your account is being closed, to try and make you give up your information. Don't give in.
  • Phishing emails may look real at a quick glance, but there's usually something wrong such as spelling mistakes, bad grammar and altered logos.
  • Creating a strong password is important. Make sure you are using a combination of letters, numbers and symbols. If using online or mobile banking, help protect your information online by creating a strong password, that you do not use for any other online services, such as email, or social media, and don’t share this password with anyone.
  • We will never ask you for personal information by email or phone. If you're ever unsure, contact us directly.
  • We take many precautions to ensure the online banking environment and your information is safe.
  • Make sure you have online banking security alerts set up. This will notify you anytime there is suspicious activity on your account.
Follow our social channels throughout the week, as we highlight more tips and advice on how you can be fraud smart!


March 13 - Learning Grant Program

Apply for a $1,000 Learning Grant to support you in your post-secondary studies.

Any student who is a member of a participating credit union is eligible to apply for a Learning Grant. Students must be entering or within a 12-month to 4 year fulltime undergraduate or diploma program at a qualifying Canadian institution in Fall 2019.

Applicants will be evaluated based on three criteria: academic achievement, leadership and community involvement.

HOW TO APPLY

  1. Visit program website at valeyo.com/learning_grant
  2. Review application requirements, and terms & conditions
  3. Submit your application by Friday, April 19, 2019
The Learning Grant program is sponsored by Valeyo on behalf of your credit union. For more information visit
valeyo.com/learning_grant\


February 4 - Log into online government services sites using your online banking credentials!

Online access made easy with the new SecureKey Concierge™ Sign-In service!
 
Logging into online Government of Canada services sites just got easier with our new SecureKey Concierge™ Sign-In service. This  service gives you the ability to securely sign into over 80 Canadian online government services sites using your very own Conexus banking credentials that you already have and trust. Services like Canada Revenue Agency, Service Canada and many more!

We are committed to keeping your confidential information as safe as possible. We will not share any personal or account information with SecureKey and there is no record of which government site you’re accessing or that you are signing in with Conexus credentials. Best of all it saves you having to create yet another account with another password to remember!
Simple. Convenient. Secure.

Intrigued? Learn more about SecureKey Concierge™ here.


February 1 - Introducing... Cultivator powered by Conexus!

Conexus Credit Union is proud to announce the launch of its business incubator brand, Cultivator.

Cultivator
 
The brand was launched at the incubator’s first Community Night event on January 31 and represents innovation and growth for our province as it is Canada’s first credit union led business incubator.  

The name Cultivator is about cultivating the entrepreneurial spirit that exists in our province and bringing it together to grow more companies. It makes a subtle yet appropriate connection to the rich agriculture history of our province, while identifies our Saskatchewan credit union roots through the CU at the beginning of the name.

Our business incubator is part of the Conexus Building Communities project and will utilize 15,000 sq. ft of the new building starting in 2020. It is a key contributor to our community and a way we are giving back to our community. No longer will local entrepreneurs have to take their ideas elsewhere, as we are building a hub for local start-up businesses to launch and grow right here in Saskatchewan. We’re excited to put Saskatchewan startups on the map in a bold and creative way!

Cultivator will also be hosting monthly community nights bringing those within the entrepreneurial ecosystem together to inspire, learn and connect. If you’re looking to build a scalable startup company in Saskatchewan, would like to join one, or want to see what the entrepreneurial ecosystem is all about, we recommend attending one of these community nights.  

For more information or to learn about upcoming events visit cultivator.ca or follow @CultivatorSK on Facebook, Instagram or Twitter.   

February 1 - Youth Leadership Award

Applications are now open!

Conexus will be offering 30 - $500 Youth Leadership Awards. Applications will be open from February 1 – midnight, March 31.

We want to recognize our high school graduating Conexus Credit Union members for their contributions made to their school and community. The award is presented to the student who demonstrates co-operative spirit, community involvement, and leadership.

Visit our Youth Leadership Award page to review the eligibility guidelines and submit the application.

January 21 - Board Proposing Changes to Bylaws at 2019 AGM

At this year’s annual general meeting, the board is asking members to vote on some important bylaw amendments that will improve our election process, making it more consistent and inclusive. Members will vote on the changes following our 2019 AGM. If approved, they’ll come into effect for the 2020 election.   

The most significant proposal is to remove our district structure. This will allow all eligible members to participate in the electoral process every year (as candidates or voters) regardless of where you live. Under our current structure, members can only run for the board or vote when there’s an opening in their district. The change would:

  • standardize our election process across the province
  • ensure running for the board and voting is more inclusive for all eligible members
  • ensure geography isn’t a barrier to participating in the democratic process
  • help ensure we can fill vacancies on the board with candidates who have the specific attributes the board is seeking in a given year
  • recognize that 12,000 plus members live outside of our current district boundaries, making them somewhat arbitrary  
“As our environment evolves, the job of a director is becoming more complex – especially for a credit union of our size. Our board has worked to ensure its members are skilled and diverse,” says board Chair Joel Mowchenko. “The proposed approach will help ensure that continues.”

Learn more – Visit our 2019 Bylaw Amendment section for more detail about this, other proposed amendments and plans to ensure geographic representation remains a factor in future board elections. The board will present information at our 2019 AGM April 16 and all members can vote on the changes until April 23 at 4 p.m. We hope you’ll take the opportunity to have your say on this important matter.  

Questions? Please contact our board at contacttheboard@conexus.ca.  

Frequently asked questions on the proposal

Conexus bylaws with proposed changes

December 11 - Introducing our exciting new INTERAC® e-Transfer features!

Christmas has come early with the new INTERAC® e-Transfer features for online and mobile banking. These features for sending and receiving money take convenience to the next level saving something you value most… your time! Here is what we are talking about:

INTERAC Autodeposit:

This feature is designed to make receiving money even easier by automatically depositing the money into your bank account without you having to answer a security question for every transaction. Same value, same security, more convenience!

Click here to learn more.

INTERAC Request Money:

This feature is designed to easily allow you to request money that you are owed with the ability to add invoice numbers, personalized messages and due dates with your payment request. The process is simple. When you send a request for money the recipient is notified instantly and has the option to accept the request. When the recipient accepts the request, the money will be automatically deposited into your account. Collecting made easy!

Click here to learn more.

Limit Groups:

We are pushing the limits with our new outgoing INTERAC® e-Transfer limits for our Business Online members.

Click here for all the details.

New Conexus Mobile App:

To continue to provide our members with the best experience with these new features, we are implementing a mandatory Conexus Mobile App upgrade. After December 21, members will be required to update their app in order to continue to use it.

Updated Electronic Services Agreement:

We have updated our electronic services agreement to reflect our new Interac e-Transfer features.

Personal Online Banking Electronic Services Agreement

Business Online Electronic Services Agreement

November 14 - Update your credit card information from your old CUETS card to your new Conexus Mastercard

Effective January 31, 2019, if you are still making payments to your old CUETS Mastercard number, these payments may no longer flow through to your Conexus Mastercard, this may result in missed payments, and account delinquency that will negatively affect your credit rating.

If you are still making purchases to online merchants, like Netflix or amazon.ca you may be declined.

It is imperative that you make sure to update any payee information at Conexus or other financial institutions and online or other retailers where your old CUETS Mastercard number is being used.

Changes to Payee Information:

  • When setting your new Conexus Mastercard up in online/telephone banking, search for ‘Conexus CAD Mastercard’ or ‘Conexus USD Mastercard’ (for US card only). For other financial institutions, search for ‘Conexus Mastercard’.

Changes to purchase information:

  • Please update your credit card information to your new Conexus Mastercard number with any merchants that may have your old CUETS Mastercard number on file. 
    • Possible merchants include Netflix, Amazon.ca, Spotify and places like Orthodontists or even your accountant.
If you have any questions, call our Member Contact Centre at 1-800-667-7477.


October 12 - Credit unions leading the charge in customer service for another straight year!

Credit unions leading the charge in customer service for another straight year!

We’ve been saying it all along, but today it was announced that credit unions are the best! Credit unions have received both Customer Service Excellence and Branch Service Excellence in the 2018 Ipsos Financial Service Excellence Awards for the 14th year in a row. And for the first time, ATM Banking Excellence - Click here to read more.

At Conexus, we think of ourselves as a community and that wouldn’t be possible without the support of our members. We are continually striving to make a meaningful difference in the lives of our members, their families and their communities. This isn’t just something we say, it’s a promise that’s delivered by over 900 employees across Saskatchewan.

We are so proud to have been recognized once again, alongside all other credit unions!

October 9 - Celebrate CU Day October 18!

Credit Union Day is a special day that we get to celebrate with our members. This year the Credit Union Day celebration is focused around doing things differently for over 100 years. This celebration will take place in our branch locations and will focus on getting members to share how Conexus has made a difference in their lives and the community.

What’s International Credit Union Day? International Credit Union Day brings people from credit unions worldwide to celebrate their cooperative history and achievements while promoting the international credit union movement. Since 1948, International Credit Union Day has been celebrated annually by thousands of credit unions across the globe. Conexus is just one of more than 68,000 credit unions in the world serving 235 million+ members. No matter if you’re from a small town or a big city, credit unions are present across cultures and languages, helping members create new opportunities every day.

Why are we celebrating? Conexus Credit Union opened its doors in 1937 with the vision to serve you – our members. And since then, our goal has always been the same: to meet your financial needs and provide you with opportunities that enable you and your family to succeed. As a credit union member, you’re also a part-owner. That’s why on October 18, we want to celebrate you.

We encourage you to join in celebration and visit your local branch on CU Day. One lucky member who shares their #ConexusDifference story will win two tickets and all flights and accommodation paid to the Grey Cup in Edmonton!

In order to be eligible to win the Grey Cup Package for two, the member must have visited a branch during CU Day (October 18, 2018) and completed a Conexus Difference ballot and placed it in the Ballot Box. This year we have also added that a member can share their #ConexusDifference story online through social media (Facebook & Twitter) by tagging @Conexus_CU and using the #ConexusDifference hashtag. See full contest rules here.

We hope you will join us! Friends and family (including non-members) are welcome to attend.

September 6 - New Business Account Fees: October 1, 2018

Dear Members,
 
Conexus is committed to providing you the best financial solutions to fit your business' unique needs. Therefore, some of the account and service fees you are currently paying will be changing as of October 1, 2018, including NO FEE deposits and the new Business 240 account. We are also improving the service that we offer Agriculture Members by converting accounts to match those that we offer Business Members.
 
You can access a complete list of new account and service fees here:

If you have any questions, please do not hesitate to reach out to your Business Advisor or Area Representative.

August 22 - Mandatory App Update

To continue to provide the best member experience and support, we are implementing a mandatory Conexus Mobile App upgrade. This applies to members using an older version than Version 13. Members will have until September 5 to visit the Apple App or Google Play store to update their app to Version 13.

You are able to confirm your app version by going to your Conexus App and clicking on the About icon. The app version is listed under App Information.

Please note: After September 5, if you are still using an older version of the mobile app, you will be required to update it in order to continue to use it.

August 22 - A Building for the Future

At Conexus, we believe a community is all about what you share. Shared values. A shared history and shared spaces. That’s why we’re proud to unveil the design of our new head office at the College Avenue Campus.

For us it’s more than just an office building. It’s an opportunity for us to preserve a piece of our shared history, provides a space for people to come together and creates an educational and cultural hub for the future.

This project captures what being part of a community is all about. Check out the design at Conexus Building Communities.


May 23 - Conexus Building Communities project update

Dear members,

It’s been nearly two years since we entered into a partnership with the University of Regina that will help restore the University’s historic College Avenue Campus. Conexus was - and is - very proud to be chosen as a partner.

In 2016, we responded to a public Request for Proposals from the University of Regina for a development partner that could help save College Avenue Campus. Along with our financial commitment to save the heritage space, we are committed to developing the land alongside Darke Hall. The location is key in that it will enable the University to restore and re-open this prized performance space.  

There’s so much more to this partnership beyond the financial support and you may be hearing only part of the story. We are committed to enhancing the park, saving a campus that is home to approximately 8,000 learners every year and creating enriched educational and cultural opportunities for our community. The space will also include a unique business incubator that will support local entrepreneurs and involve partnerships with a number of Saskatchewan organizations.

We’ve heard a few times, it’s “just another business in the park”. We disagree. The partnership is much more than a building. In fact, we’ve called it the Conexus Building Communities project for a reason. We are helping to preserve history by building a community for the future. We are a co-operative with clear values that define how we act which includes being authentic, bold & creative and responsible. We are proud to support the financial well-being of our members and give back to our communities.  

During our last two Conexus Annual General Meetings (AGM), we talked about the partnership beyond the building. This year we invited the University of Regina to speak at our AGM. On April 18, 2018, University President, Dr. Vianne Timmons, spoke to the value of our partnership. In case you missed it, we condensed it into a nice three-minute package. Watch it here. P.S. if you want to have a look at the full AGM, you can head to our AGM page.

We are now preparing the development site in anticipation of the Provincial Capital Commission providing review and approval of our building design. Once that happens, we’ll have a public and member-focused design reveal event. We’re excited to share our plans and provide you with more insight into how this building will contribute to the University and our community. We’re hoping to get everything underway this summer.
If you’re interested in following along more closely with your credit union or have questions you are still wondering about, feel free to check out www.conexusbuildingcommunities.ca. This website was created a year ago to help us share details about this exciting project.

As always, if you have any questions, feel free to contact us to chat.

Sincerely,
Conexus Credit Union

April 18 - Humboldt Broncos – Donation Account

Dear Members,

We are terribly saddened by the tragic event that occurred last week with the Humboldt Broncos.

The Humboldt Broncos organization has been a member of Conexus for 18 years and an organization we’ve partnered with even longer. When something like this happens to our communities, our members, and our families – we must be there.  

We have been working directly with the Humboldt Broncos organization to learn how to support them through these difficult times, whether it be healing or their financial needs. On behalf of the Humboldt Broncos organization, together we've set up a general donations account as another option for donations.   All money raised through this account will be managed by the newly formed HumboldtStrong Community Foundation, which includes an appointed board of directors and Humboldt Broncos staff. This foundation has been put into place to allow for more transparency in where the funds will be used.

"We're humbled by all of the support we're receiving from across Saskatchewan, the country and around the world," said the Humboldt Broncos organization. "This account provides an alternative option for those wishing to donate and will go directly towards our organization and future needs."

If you are wanting to make a donation into this account, visit one of our branch locations or you can do so via cheque or money order payable to HumboldtStrong Community Foundation; mailed to Conexus Credit Union, Humboldt Branch, PO Box 480, Humboldt Saskatchewan, S0K 2A0.

Healing will take time and we will be there to support the Humboldt Broncos and our community through this journey, now and in the future.

Conexus Credit Union

Updated on April 18.

April 6 - 2017 Annual Report now Available

Our 2017 annual report, consolidated financial statements and management discussion and analysis are now available.  

The interactive year-at-a-glance image, as well as the complete documents can be found on our annual report page.


March 14 - Another Innovative First for Conexus!

Conexus members! Did you hear? We invested in another first and the results are in.   A groundbreaking social impact bond this time with the Federal Government. Making a meaningful difference in people’s lives by contributing to the skill development of unemployed Canadians.

Find out how we did. #investedinyou


February 26 - Extended Member Contact Centre Hours

You asked, we answered. Starting March 5, 2018 our Member Contact Centre will now be open 7 days a week – including long weekends!

We’re always looking for new ways to serve our members better and extending our Member Contact Centre’s hours is one of the ways we are helping improve banking convenience and providing expert advice when you need it.

Need advice? We have local advisors available to talk when you need us.

Just call 1-800-667-7477.

Hours:

Current Hours of Operation Hours of Operation as of March 5, 2018
Monday - Friday: 8 a.m. - 8 p.m. Monday - Friday: 7 a.m. - 8 p.m.
Saturday: 8 a.m. - 4 p.m. (closed long weekends) Saturday: 8 a.m. - 5 p.m. (open long weekends)
Sunday: Closed Sunday 10 a.m. - 4 p.m.

February 8 - Save up to 25% on TurboTax Online

Save up to 25% on TurboTax Online. Get your Discount.

As a Conexus Credit Union member, you can save up to 25% on TurboTax! Answer simple questions about your tax situation and get your 2017 tax return done quickly, easily and with 100% accuracy.

  • Get your Maximum Refund – If you’re getting a refund this year, we’ll make sure it’s the biggest one you deserve, guaranteed.
  • File with Confidence - At the end of your tax return, right before you file, we'll double check every entry for errors and accuracy to make sure nothing's missed.
  • File Faster - With CRA's Autofill My Return, you can download your previous year’s tax information directly from the CRA in just a few clicks and automatically import it into your return.
Limited time offer for TurboTax 2017. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Intuit, TurboTax and TurboTax Online, among others, are registered trademarks and/or service marks of Intuit Inc. in Canada and other countries. Other parties' trademarks or service marks are the property of their respective owners. Visit http://turbotax.intuit.ca/tax-software/guarantees.jsp for TurboTax product guarantees. Must be signed up for CRA’s My Account service to import into TurboTax. To register visit, www.cra.gc.ca

January 11 - IMPORTANT: Password Change Information

We continually work to ensure the security of your banking information with Online Banking and the mobile app. As part of a security enhancement, we require all users to have a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase and number. Symbols are optional).

Our Member Contact Center is experiencing higher than expected call volumes.

Please follow the steps below before attempting to contact our Member Contact Center. If you experience technical issues or need further support we are happy to assist you.

Important Information:

  • If you use our Conexus Mobile App, please change your password through the app and not through a desktop computer using Online Banking.
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.
  • Please Note: You will be required to change your password even if you already have a strong password or have changed it recently.
Changing your password through the Conexus Mobile App
  • When you first login, you will enter your current password.
  • You will be prompted with the below screen
  change password

  • When changing your password, ensure you are entering your current password at the top of the screen as shown above.
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.

Changing your password through Online Banking

You should only change your password through Online Banking if you do not use our Conexus Mobile App.

  • When you first login, you will enter your current password.
  • You will be prompted with the screen below:
 
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.

What this means for your Business Online account

Business Online signors will be prompted to update their password. Delegates will not be prompted.  As a signor, you must first login and update your password prior to your delegates logging in on January 10. If a delegate tries to access Business Online before you have changed your password, the delegate will not be able to access the account. After three attempts, the delegate will be locked out of the account.   

What happens if the delegate is locked out of the account?

If your delegate is locked out, please login and change the delegate’s access back to active.

I don’t see my consolidated accounts in Business Online

You will be required to update your Personal password prior to doing the following steps.

-    Click on Business Services
-    Select Manage Consolidated Accounts
-    Click on Update PAC and enter your new password in the field.

For security purposes, it is recommended that you change your password regularly (every 90-120 days).

If you have any questions please contact us at 1-800-667-7477.

December 13 - Privacy and communication preferences in Online Banking

We’ve made it easier than ever for you to update your communication and privacy preferences. This feature is now available  through Online Banking under Profile/Preferences.

You can opt out of information being sent to you about products and services from Conexus and our affiliates as well as email notifications about when e-statements are available online. You also have the choice of opting out of being contacted for research purposes.

Speaking of e-statements….. as of December 15 if you have signed up for e-statements you will receive an email notification when your statement is available to view online. As noted above, if you don’t want to receive these email notifications you can opt out by heading to Profile/Preferences in Online Banking.

December 1 - Changes to our Terms and Conditions for Financial Services

Effective December 1, 2017, our Terms and Conditions for Financial Services have been updated. Please view the documents below for the updated agreements.


November 7 - Online Banking security enhancement

We are improving your Online Banking experience and enhancing security measures.

You know those annoying challenge questions you receive when you log in to Online Banking? You’ll be seeing those less frequently. You will also no longer receive a prompt to “Register your computer” when you log in.   

The reason for the less frequent challenge questions is that a risk engine will determine your usage pattern for Online Banking and will assess your login and decide if a challenge question is required (Example: when you’re on vacation). This will save you the trouble of answering challenge questions multiple times and will also enhance your security. (key loggers AKA bad guys,  won’t be getting the answers to your security questions).

This enhancement will take effect November 7. If you have any questions call our Member Contact Centre at 1-800-667-7477.

October 19 - Member contact information

HelpIn order to give you the best possible service, we need to ensure we have your complete and most up-to-date contact information. We can’t do it alone and we need your help. To make sure our records are accurate, please check your details now and revise and/or add information.

P.S. If your home phone is the same number as your mobile, please put that number in both fields.

To update your information:
  • Log into Online Banking
  • Click on "Profile and Preferences"
  • Select "Change Contact Information"
  • Click on the Address box or Phone Number box to review and update your information

October 16 - Co-op Merit Award Recipients

Congratulations! Two of our very own are recipients of Co-op Merit Awards this year! Check it out below.

Wayne Kabatoff, Conexus Board member, received a 2017 Lifetime Co-operative Achievement Award for his significant contributions to co-operatives and credit unions across Saskatchewan. Not only has he made a meaningful difference in the cooperative sector for close to 50 years, he has also played a key role at Conexus, serving as a Board member for 19 years.  

Wayne has worked on many different projects throughout the years, including the College Avenue Renewal project, the Essential Skills Social Finance social impact bond and Conexus’s evolving information technology projects, to name a few. His knowledge, experience and leadership has helped shape Conexus as well as the co-operative sector to where it is today.

Jordan Lemiere, Financial Services Supervisor – South Albert Branch, was the recipient of the 2017 Co-operative Young Leader Award. J.D., as he is known, began with co-operatives in 1999 when he joined the Saskatchewan Co-operative Youth Program. He has since become an ambassador for the program and is also heavily involved in the community, volunteering many hours to the United Way of Regina, Rainbow Youth Lodge, and many more.

J.D. also embraces the co-operative spirit in his role at Conexus. His ability to lead by influence and example, innovate, work as a team player along with his passion and enthusiasm makes him a valuable asset not only at Conexus but within the co-operative sector.

We are grateful for the contributions and outcomes that Wayne and J.D. have brought to Conexus and within the sector. You walk the talk and are an inspiration to us all. Congratulations to you both on these outstanding achievements.

September 26 - Webinar - Proposed Tax Changes and How to Manage Them

The Federal Government has proposed tax changes that could have significant impacts on businesses. Come learn with us.

Learn More >

September 6 - Touch ID (iOS)

We are happy to announce that we have enabled the Touch ID (iOS) login today.

If you had previously set up Touch ID login before we disabled the feature, you will be prompted with the option to login with your fingerprint.

If you have not set up your Touch ID, please follow these steps:
  • Log into the Conexus Mobile App
  • Click on Settings
  • Select Touch ID
  • Follow the instructions on the page to turn on Touch ID
Please Note: "Remember Me" (memorized account) functionality must be used in order to use Touch ID.

We apologize for the inconvenience.

August 30 - 2017 Ipsos Awards released and credit unions take top award again

Wow, what a great feeling it is to be recognized once again, alongside other credit unions, by the Ipsos Financial Service Excellence Awards. We love working with our members and supporting your financial health and well-being, it is at the heart of what we do. We are passionate about exploring the conversations and solutions that provide a meaningful difference for each member and their family. We work hard to provide you with the best experience possible and recognition such as this shows we’re on the right path.

This year, credit unions received eight awards, including being recognized for Customer Service Excellence and Branch Service Excellence for the 13th year in a row! Other recognitions included live agent telephone banking; mobile banking; financial planning and advice; online banking; automated banking; and values my business. Just another reason to #Bankwithacreditunion. To learn more, check out the CCUA’s press release.  


August 24 - Warning - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account is suspended and to click a link to re-activate. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account has been locked out, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477.   

Example of fraudulent text message

Text Message Phising Scam
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


August 17 - Password Reset Issues

If you have been forced to change your password either through the forced iOS reset or by Conexus resetting your password (Android & iOS users) prior to August 17, please follow the following steps:

  • Log into your Conexus Mobile App
  • Click on Settings
  • Click on Saved Logins
  • Delete your current saved login information
  • After you have deleted the saved login information, you can proceed to create it again by clicking on Create New Login.

Prior to August 17, if you have done the above steps or have deleted your Conexus Mobile App, you will not be required to do this.

We apologize for the inconvenience this may have caused.

Please Note: We are still working on enabling the Touch ID and the password reset for iOS users.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.


August 10 - Conexus Mobile App Upgrades and Password Changes – August 10

We’ve been working behind the scenes to improve your experience with our mobile app and are excited to let you know about some upcoming changes.

Beginning August 9 iOS users:

  • The security of your account information is important to us. When you login on August 9 you will be prompted to update your password to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol).
  • IMPORTANT: If you have QuickView enabled, once you have changed your password, go to Settings > Account Preferences > Toggle the QuickView off, then toggle it back on and click Save.
  • Please Note: You will be required to change your password even if you already have a strong password or have changed it recently.
  • When changing your password, ensure you are entering your current password at the top of the screen as shown below.
Change Password
What this means for other users:

  • The next time you choose to update your password, you will be required to change it to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol). It is recommended that you change your online banking password regularly (every 90-100 days
August 10 - Conexus Mobile App Enhancements:

  • 3D touch (iOS) – On iPhone 6S and above the updated app will allow you to go directly to transfer, bill payments or deposits from the home screen.
  • To allow ease and access to your account information, you will now be able to use your fingerprint to login. (iOS)
  • To better support your financial well-being, our Personal Financial Management (PFM) tool will have enhanced graphs, trends and budgets. You’ll also be able to edit your transactions and categories within the mobile app.
  • Sharing timely information will help us serve you better. This update allows us to share important messages with you and indicate when you have one waiting.
  • If you use a tablet to do your banking, our app will now be available in portrait or landscape views.
  • Looking for some information on recent account activity? Filter your search using a custom date range in the app.
For support using the new features, visit our Mobile App Support page.
If you have any questions, call our Member Contact Centre at 1-800-667-7477.



March 22 - Nickname bill payments now available

Keeping your bills organized is now easier. You can now nickname your bill payments to make it easier to pay your bills every month.

When you set up new bill payees, you will have the option to give them a nickname.  For existing bill payees, you will need to delete the bill payee and set it up again with the nickname.

The ability to nickname bill payments is currently only available in Online Banking.

If you have any questions, please feel free to contact us.


March 21 - Staying safe is at your fingertips.

We are now offering real time security and alerts at members fingertips, when they want and how they want it. You now have the ability to keep track of your accounts and add another level of security to your online banking experience by using alerts. You can decide how you want to “stay safe”  while on the go, through account notifications by text message, push notifications or email whenever your account has been accessed.

We want you to have alerts that are important to you, which is why you can have customizable options like notifications for: 

  • a term deposit maturing 
  • account balances
  • upcoming payments due for loans or mortgages
  • failed payments
These features are designed to assist you in understanding your financial situation. This can be a great way organize your money and ensure that you have maximum control over your financial health. 

These alerts also offer you the benefit of security, that extra layer of protection and confidence in Online Banking as the alerts allow you to quickly detect possible fraud. While balance and account name can be viewed on the Alerts message, no personal information, account numbers or any data that could be used to identify accounts or members can be retrieved, which ensures a high level of security for members. Please be aware Conexus will not send emails or text messages asking you to verify your account information.

Please be aware Conexus will not send emails or text messages asking you to verify your account information.  

Learn more about the banking alerts we offer.

 

Fraud Alerts

Educate yourself about current fraud attempts and how to protect yourself.