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May 23 - Conexus Building Communities project update

Dear members,

It’s been nearly two years since we entered into a partnership with the University of Regina that will help restore the University’s historic College Avenue Campus. Conexus was - and is - very proud to be chosen as a partner.

In 2016, we responded to a public Request for Proposals from the University of Regina for a development partner that could help save College Avenue Campus. Along with our financial commitment to save the heritage space, we are committed to developing the land alongside Darke Hall. The location is key in that it will enable the University to restore and re-open this prized performance space.  

There’s so much more to this partnership beyond the financial support and you may be hearing only part of the story. We are committed to enhancing the park, saving a campus that is home to approximately 8,000 learners every year and creating enriched educational and cultural opportunities for our community. The space will also include a unique business incubator that will support local entrepreneurs and involve partnerships with a number of Saskatchewan organizations.

We’ve heard a few times, it’s “just another business in the park”. We disagree. The partnership is much more than a building. In fact, we’ve called it the Conexus Building Communities project for a reason. We are helping to preserve history by building a community for the future. We are a co-operative with clear values that define how we act which includes being authentic, bold & creative and responsible. We are proud to support the financial well-being of our members and give back to our communities.  

During our last two Conexus Annual General Meetings (AGM), we talked about the partnership beyond the building. This year we invited the University of Regina to speak at our AGM. On April 18, 2018, University President, Dr. Vianne Timmons, spoke to the value of our partnership. In case you missed it, we condensed it into a nice three-minute package. Watch it here. P.S. if you want to have a look at the full AGM, you can head to our AGM page.

We are now preparing the development site in anticipation of the Provincial Capital Commission providing review and approval of our building design. Once that happens, we’ll have a public and member-focused design reveal event. We’re excited to share our plans and provide you with more insight into how this building will contribute to the University and our community. We’re hoping to get everything underway this summer.
If you’re interested in following along more closely with your credit union or have questions you are still wondering about, feel free to check out www.conexusbuildingcommunities.ca. This website was created a year ago to help us share details about this exciting project.

As always, if you have any questions, feel free to contact us to chat.

Sincerely,
Conexus Credit Union

April 30 - Valeyo Learning Grant

Learning GrantOn behalf of Canadian Credit Unions, Valeyo is pleased to introduce a Learning Grant Program which will award 12 grants in the amounts of $1000 to students for full-time study at a qualifying Canadian college or university in 2018.  Grants are allocated provincially with Saskatchewan eligible for two of the 12 grants.

Any student who is a member of Conexus is eligible to apply. Students must be entering their first or second year of full-time undergraduate study in 2018. Application deadline May 31, 2018.

To learn more about this grant check out their website: https://valeyo.com/learning_grant/

April 18 - Humboldt Broncos – Donation Account

Dear Members,

We are terribly saddened by the tragic event that occurred last week with the Humboldt Broncos.

The Humboldt Broncos organization has been a member of Conexus for 18 years and an organization we’ve partnered with even longer. When something like this happens to our communities, our members, and our families – we must be there.  

We have been working directly with the Humboldt Broncos organization to learn how to support them through these difficult times, whether it be healing or their financial needs. On behalf of the Humboldt Broncos organization, together we've set up a general donations account as another option for donations.   All money raised through this account will be managed by the newly formed HumboldtStrong Community Foundation, which includes an appointed board of directors and Humboldt Broncos staff. This foundation has been put into place to allow for more transparency in where the funds will be used.

"We're humbled by all of the support we're receiving from across Saskatchewan, the country and around the world," said the Humboldt Broncos organization. "This account provides an alternative option for those wishing to donate and will go directly towards our organization and future needs."

If you are wanting to make a donation into this account, visit one of our branch locations or you can do so via cheque or money order payable to HumboldtStrong Community Foundation; mailed to Conexus Credit Union, Humboldt Branch, PO Box 480, Humboldt Saskatchewan, S0K 2A0.

Healing will take time and we will be there to support the Humboldt Broncos and our community through this journey, now and in the future.

Conexus Credit Union

Updated on April 18.

April 6 - 2017 Annual Report now Available

Our 2017 annual report, consolidated financial statements and management discussion and analysis are now available.  

The interactive year-at-a-glance image, as well as the complete documents can be found on our annual report page.


March 14 - Another Innovative First for Conexus!

Conexus members! Did you hear? We invested in another first and the results are in.   A groundbreaking social impact bond this time with the Federal Government. Making a meaningful difference in people’s lives by contributing to the skill development of unemployed Canadians.

Find out how we did. #investedinyou


February 26 - Extended Member Contact Centre Hours

You asked, we answered. Starting March 5, 2018 our Member Contact Centre will now be open 7 days a week – including long weekends!

We’re always looking for new ways to serve our members better and extending our Member Contact Centre’s hours is one of the ways we are helping improve banking convenience and providing expert advice when you need it.

Need advice? We have local advisors available to talk when you need us.

Just call 1-800-667-7477.

Hours:

Current Hours of Operation Hours of Operation as of March 5, 2018
Monday - Friday: 8 a.m. - 8 p.m. Monday - Friday: 7 a.m. - 8 p.m.
Saturday: 8 a.m. - 4 p.m. (closed long weekends) Saturday: 8 a.m. - 5 p.m. (open long weekends)
Sunday: Closed Sunday 10 a.m. - 4 p.m.

February 8 - Save up to 25% on TurboTax Online

Save up to 25% on TurboTax Online. Get your Discount.

As a Conexus Credit Union member, you can save up to 25% on TurboTax! Answer simple questions about your tax situation and get your 2017 tax return done quickly, easily and with 100% accuracy.

  • Get your Maximum Refund – If you’re getting a refund this year, we’ll make sure it’s the biggest one you deserve, guaranteed.
  • File with Confidence - At the end of your tax return, right before you file, we'll double check every entry for errors and accuracy to make sure nothing's missed.
  • File Faster - With CRA's Autofill My Return, you can download your previous year’s tax information directly from the CRA in just a few clicks and automatically import it into your return.
Limited time offer for TurboTax 2017. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Intuit, TurboTax and TurboTax Online, among others, are registered trademarks and/or service marks of Intuit Inc. in Canada and other countries. Other parties' trademarks or service marks are the property of their respective owners. Visit http://turbotax.intuit.ca/tax-software/guarantees.jsp for TurboTax product guarantees. Must be signed up for CRA’s My Account service to import into TurboTax. To register visit, www.cra.gc.ca

January 11 - IMPORTANT: Password Change Information

We continually work to ensure the security of your banking information with Online Banking and the mobile app. As part of a security enhancement, we require all users to have a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase and number. Symbols are optional).

Our Member Contact Center is experiencing higher than expected call volumes.

Please follow the steps below before attempting to contact our Member Contact Center. If you experience technical issues or need further support we are happy to assist you.

Important Information:

  • If you use our Conexus Mobile App, please change your password through the app and not through a desktop computer using Online Banking.
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.
  • Please Note: You will be required to change your password even if you already have a strong password or have changed it recently.
Changing your password through the Conexus Mobile App
  • When you first login, you will enter your current password.
  • You will be prompted with the below screen
  change password

  • When changing your password, ensure you are entering your current password at the top of the screen as shown above.
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.

Changing your password through Online Banking

You should only change your password through Online Banking if you do not use our Conexus Mobile App.

  • When you first login, you will enter your current password.
  • You will be prompted with the screen below:
 
  • Please ensure to use one of each of the following: uppercase letter, lowercase letter and a number.

What this means for your Business Online account

Business Online signors will be prompted to update their password. Delegates will not be prompted.  As a signor, you must first login and update your password prior to your delegates logging in on January 10. If a delegate tries to access Business Online before you have changed your password, the delegate will not be able to access the account. After three attempts, the delegate will be locked out of the account.   

What happens if the delegate is locked out of the account?

If your delegate is locked out, please login and change the delegate’s access back to active.

I don’t see my consolidated accounts in Business Online

You will be required to update your Personal password prior to doing the following steps.

-    Click on Business Services
-    Select Manage Consolidated Accounts
-    Click on Update PAC and enter your new password in the field.

For security purposes, it is recommended that you change your password regularly (every 90-120 days).

If you have any questions please contact us at 1-800-667-7477.

December 13 - Privacy and communication preferences in Online Banking

We’ve made it easier than ever for you to update your communication and privacy preferences. This feature is now available  through Online Banking under Profile/Preferences.

You can opt out of information being sent to you about products and services from Conexus and our affiliates as well as email notifications about when e-statements are available online. You also have the choice of opting out of being contacted for research purposes.

Speaking of e-statements….. as of December 15 if you have signed up for e-statements you will receive an email notification when your statement is available to view online. As noted above, if you don’t want to receive these email notifications you can opt out by heading to Profile/Preferences in Online Banking.

December 1 - Changes to our Terms and Conditions for Financial Services

Effective December 1, 2017, our Terms and Conditions for Financial Services have been updated. Please view the documents below for the updated agreements.


November 7 - Online Banking security enhancement

We are improving your Online Banking experience and enhancing security measures.

You know those annoying challenge questions you receive when you log in to Online Banking? You’ll be seeing those less frequently. You will also no longer receive a prompt to “Register your computer” when you log in.   

The reason for the less frequent challenge questions is that a risk engine will determine your usage pattern for Online Banking and will assess your login and decide if a challenge question is required (Example: when you’re on vacation). This will save you the trouble of answering challenge questions multiple times and will also enhance your security. (key loggers AKA bad guys,  won’t be getting the answers to your security questions).

This enhancement will take effect November 7. If you have any questions call our Member Contact Centre at 1-800-667-7477.

October 19 - Member contact information

HelpIn order to give you the best possible service, we need to ensure we have your complete and most up-to-date contact information. We can’t do it alone and we need your help. To make sure our records are accurate, please check your details now and revise and/or add information.

P.S. If your home phone is the same number as your mobile, please put that number in both fields.

To update your information:
  • Log into Online Banking
  • Click on "Profile and Preferences"
  • Select "Change Contact Information"
  • Click on the Address box or Phone Number box to review and update your information

October 16 - Co-op Merit Award Recipients

Congratulations! Two of our very own are recipients of Co-op Merit Awards this year! Check it out below.

Wayne Kabatoff, Conexus Board member, received a 2017 Lifetime Co-operative Achievement Award for his significant contributions to co-operatives and credit unions across Saskatchewan. Not only has he made a meaningful difference in the cooperative sector for close to 50 years, he has also played a key role at Conexus, serving as a Board member for 19 years.  

Wayne has worked on many different projects throughout the years, including the College Avenue Renewal project, the Essential Skills Social Finance social impact bond and Conexus’s evolving information technology projects, to name a few. His knowledge, experience and leadership has helped shape Conexus as well as the co-operative sector to where it is today.

Jordan Lemiere, Financial Services Supervisor – South Albert Branch, was the recipient of the 2017 Co-operative Young Leader Award. J.D., as he is known, began with co-operatives in 1999 when he joined the Saskatchewan Co-operative Youth Program. He has since become an ambassador for the program and is also heavily involved in the community, volunteering many hours to the United Way of Regina, Rainbow Youth Lodge, and many more.

J.D. also embraces the co-operative spirit in his role at Conexus. His ability to lead by influence and example, innovate, work as a team player along with his passion and enthusiasm makes him a valuable asset not only at Conexus but within the co-operative sector.

We are grateful for the contributions and outcomes that Wayne and J.D. have brought to Conexus and within the sector. You walk the talk and are an inspiration to us all. Congratulations to you both on these outstanding achievements.

September 26 - Webinar - Proposed Tax Changes and How to Manage Them

The Federal Government has proposed tax changes that could have significant impacts on businesses. Come learn with us.

Learn More >

September 6 - Touch ID (iOS)

We are happy to announce that we have enabled the Touch ID (iOS) login today.

If you had previously set up Touch ID login before we disabled the feature, you will be prompted with the option to login with your fingerprint.

If you have not set up your Touch ID, please follow these steps:
  • Log into the Conexus Mobile App
  • Click on Settings
  • Select Touch ID
  • Follow the instructions on the page to turn on Touch ID
Please Note: "Remember Me" (memorized account) functionality must be used in order to use Touch ID.

We apologize for the inconvenience.

August 30 - 2017 Ipsos Awards released and credit unions take top award again

Wow, what a great feeling it is to be recognized once again, alongside other credit unions, by the Ipsos Financial Service Excellence Awards. We love working with our members and supporting your financial health and well-being, it is at the heart of what we do. We are passionate about exploring the conversations and solutions that provide a meaningful difference for each member and their family. We work hard to provide you with the best experience possible and recognition such as this shows we’re on the right path.

This year, credit unions received eight awards, including being recognized for Customer Service Excellence and Branch Service Excellence for the 13th year in a row! Other recognitions included live agent telephone banking; mobile banking; financial planning and advice; online banking; automated banking; and values my business. Just another reason to #Bankwithacreditunion. To learn more, check out the CCUA’s press release.  


August 24 - Warning - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account is suspended and to click a link to re-activate. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account has been locked out, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477.   

Example of fraudulent text message

Text Message Phising Scam
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


August 17 - Password Reset Issues

If you have been forced to change your password either through the forced iOS reset or by Conexus resetting your password (Android & iOS users) prior to August 17, please follow the following steps:

  • Log into your Conexus Mobile App
  • Click on Settings
  • Click on Saved Logins
  • Delete your current saved login information
  • After you have deleted the saved login information, you can proceed to create it again by clicking on Create New Login.

Prior to August 17, if you have done the above steps or have deleted your Conexus Mobile App, you will not be required to do this.

We apologize for the inconvenience this may have caused.

Please Note: We are still working on enabling the Touch ID and the password reset for iOS users.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.


August 10 - Conexus Mobile App Upgrades and Password Changes – August 10

We’ve been working behind the scenes to improve your experience with our mobile app and are excited to let you know about some upcoming changes.

Beginning August 9 iOS users:

  • The security of your account information is important to us. When you login on August 9 you will be prompted to update your password to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol).
  • IMPORTANT: If you have QuickView enabled, once you have changed your password, go to Settings > Account Preferences > Toggle the QuickView off, then toggle it back on and click Save.
  • Please Note: You will be required to change your password even if you already have a strong password or have changed it recently.
  • When changing your password, ensure you are entering your current password at the top of the screen as shown below.
Change Password
What this means for other users:

  • The next time you choose to update your password, you will be required to change it to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol). It is recommended that you change your online banking password regularly (every 90-100 days
August 10 - Conexus Mobile App Enhancements:

  • 3D touch (iOS) – On iPhone 6S and above the updated app will allow you to go directly to transfer, bill payments or deposits from the home screen.
  • To allow ease and access to your account information, you will now be able to use your fingerprint to login. (iOS)
  • To better support your financial well-being, our Personal Financial Management (PFM) tool will have enhanced graphs, trends and budgets. You’ll also be able to edit your transactions and categories within the mobile app.
  • Sharing timely information will help us serve you better. This update allows us to share important messages with you and indicate when you have one waiting.
  • If you use a tablet to do your banking, our app will now be available in portrait or landscape views.
  • Looking for some information on recent account activity? Filter your search using a custom date range in the app.
For support using the new features, visit our Mobile App Support page.
If you have any questions, call our Member Contact Centre at 1-800-667-7477.



March 22 - Nickname bill payments now available

Keeping your bills organized is now easier. You can now nickname your bill payments to make it easier to pay your bills every month.

When you set up new bill payees, you will have the option to give them a nickname.  For existing bill payees, you will need to delete the bill payee and set it up again with the nickname.

The ability to nickname bill payments is currently only available in Online Banking.

If you have any questions, please feel free to contact us.


March 21 - Staying safe is at your fingertips.

We are now offering real time security and alerts at members fingertips, when they want and how they want it. You now have the ability to keep track of your accounts and add another level of security to your online banking experience by using alerts. You can decide how you want to “stay safe”  while on the go, through account notifications by text message, push notifications or email whenever your account has been accessed.

We want you to have alerts that are important to you, which is why you can have customizable options like notifications for: 

  • a term deposit maturing 
  • account balances
  • upcoming payments due for loans or mortgages
  • failed payments
These features are designed to assist you in understanding your financial situation. This can be a great way organize your money and ensure that you have maximum control over your financial health. 

These alerts also offer you the benefit of security, that extra layer of protection and confidence in Online Banking as the alerts allow you to quickly detect possible fraud. While balance and account name can be viewed on the Alerts message, no personal information, account numbers or any data that could be used to identify accounts or members can be retrieved, which ensures a high level of security for members. Please be aware Conexus will not send emails or text messages asking you to verify your account information.

Please be aware Conexus will not send emails or text messages asking you to verify your account information.  

Learn more about the banking alerts we offer.

 

Fraud Alerts

Educate yourself about current fraud attempts and how to protect yourself.