Read all about it

December 13 - Privacy and communication preferences in Online Banking

We’ve made it easier than ever for you to update your communication and privacy preferences. This feature is now available  through Online Banking under Profile/Preferences.

You can opt out of information being sent to you about products and services from Conexus and our affiliates as well as email notifications about when e-statements are available online. You also have the choice of opting out of being contacted for research purposes.

Speaking of e-statements….. as of December 15 if you have signed up for e-statements you will receive an email notification when your statement is available to view online. As noted above, if you don’t want to receive these email notifications you can opt out by heading to Profile/Preferences in Online Banking.

December 1 - Changes to our Terms and Conditions for Financial Services

Effective December 1, 2017, our Terms and Conditions for Financial Services have been updated. Please view the documents below for the updated agreements.


November 7 - Online Banking security enhancement

We are improving your Online Banking experience and enhancing security measures.

You know those annoying challenge questions you receive when you log in to Online Banking? You’ll be seeing those less frequently. You will also no longer receive a prompt to “Register your computer” when you log in.   

The reason for the less frequent challenge questions is that a risk engine will determine your usage pattern for Online Banking and will assess your login and decide if a challenge question is required (Example: when you’re on vacation). This will save you the trouble of answering challenge questions multiple times and will also enhance your security. (key loggers AKA bad guys,  won’t be getting the answers to your security questions).

This enhancement will take effect November 7. If you have any questions call our Member Contact Centre at 1-800-667-7477.

October 19 - Member contact information

HelpIn order to give you the best possible service, we need to ensure we have your complete and most up-to-date contact information. We can’t do it alone and we need your help. To make sure our records are accurate, please check your details now and revise and/or add information.

P.S. If your home phone is the same number as your mobile, please put that number in both fields.

To update your information:
  • Log into Online Banking
  • Click on "Profile and Preferences"
  • Select "Change Contact Information"
  • Click on the Address box or Phone Number box to review and update your information

October 16 - Co-op Merit Award Recipients

Congratulations! Two of our very own are recipients of Co-op Merit Awards this year! Check it out below.

Wayne Kabatoff, Conexus Board member, received a 2017 Lifetime Co-operative Achievement Award for his significant contributions to co-operatives and credit unions across Saskatchewan. Not only has he made a meaningful difference in the cooperative sector for close to 50 years, he has also played a key role at Conexus, serving as a Board member for 19 years.  

Wayne has worked on many different projects throughout the years, including the College Avenue Renewal project, the Essential Skills Social Finance social impact bond and Conexus’s evolving information technology projects, to name a few. His knowledge, experience and leadership has helped shape Conexus as well as the co-operative sector to where it is today.

Jordan Lemiere, Financial Services Supervisor – South Albert Branch, was the recipient of the 2017 Co-operative Young Leader Award. J.D., as he is known, began with co-operatives in 1999 when he joined the Saskatchewan Co-operative Youth Program. He has since become an ambassador for the program and is also heavily involved in the community, volunteering many hours to the United Way of Regina, Rainbow Youth Lodge, and many more.

J.D. also embraces the co-operative spirit in his role at Conexus. His ability to lead by influence and example, innovate, work as a team player along with his passion and enthusiasm makes him a valuable asset not only at Conexus but within the co-operative sector.

We are grateful for the contributions and outcomes that Wayne and J.D. have brought to Conexus and within the sector. You walk the talk and are an inspiration to us all. Congratulations to you both on these outstanding achievements.

September 26 - Webinar - Proposed Tax Changes and How to Manage Them

The Federal Government has proposed tax changes that could have significant impacts on businesses. Come learn with us.

Learn More >

September 6 - Touch ID (iOS)

We are happy to announce that we have enabled the Touch ID (iOS) login today.

If you had previously set up Touch ID login before we disabled the feature, you will be prompted with the option to login with your fingerprint.

If you have not set up your Touch ID, please follow these steps:
  • Log into the Conexus Mobile App
  • Click on Settings
  • Select Touch ID
  • Follow the instructions on the page to turn on Touch ID
Please Note: "Remember Me" (memorized account) functionality must be used in order to use Touch ID.

We apologize for the inconvenience.

August 30 - 2017 Ipsos Awards released and credit unions take top award again

Wow, what a great feeling it is to be recognized once again, alongside other credit unions, by the Ipsos Financial Service Excellence Awards. We love working with our members and supporting your financial health and well-being, it is at the heart of what we do. We are passionate about exploring the conversations and solutions that provide a meaningful difference for each member and their family. We work hard to provide you with the best experience possible and recognition such as this shows we’re on the right path.

This year, credit unions received eight awards, including being recognized for Customer Service Excellence and Branch Service Excellence for the 13th year in a row! Other recognitions included live agent telephone banking; mobile banking; financial planning and advice; online banking; automated banking; and values my business. Just another reason to #Bankwithacreditunion. To learn more, check out the CCUA’s press release.  


August 24 - Warning - Text Message Phishing Scam

It's come to our attention that there are text messages going out to members saying their account is suspended and to click a link to re-activate. Please do not click on the link. This is a Phishing attempt to obtain member information. Delete the message. If your account has been locked out, Conexus would not send you a text message with a link.

Note: If you have clicked on the link and entered your login information, you will need to reset your online banking password immediately.  Please contact our Member Contact Center (MCC) for assistance 1-800-667-7477.   

Example of fraudulent text message

Text Message Phising Scam
If you ever receive something you are unsure about, please give us a call.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.

Learn more about phishing and other Internet scams.


August 17 - Password Reset Issues

If you have been forced to change your password either through the forced iOS reset or by Conexus resetting your password (Android & iOS users) prior to August 17, please follow the following steps:

  • Log into your Conexus Mobile App
  • Click on Settings
  • Click on Saved Logins
  • Delete your current saved login information
  • After you have deleted the saved login information, you can proceed to create it again by clicking on Create New Login.

Prior to August 17, if you have done the above steps or have deleted your Conexus Mobile App, you will not be required to do this.

We apologize for the inconvenience this may have caused.

Please Note: We are still working on enabling the Touch ID and the password reset for iOS users.

If you have any questions, call our Member Contact Centre at 1-800-667-7477.


August 10 - Conexus Mobile App Upgrades and Password Changes – August 10

We’ve been working behind the scenes to improve your experience with our mobile app and are excited to let you know about some upcoming changes.

Beginning August 9 iOS users:

  • The security of your account information is important to us. When you login on August 9 you will be prompted to update your password to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol).
  • IMPORTANT: If you have QuickView enabled, once you have changed your password, go to Settings > Account Preferences > Toggle the QuickView off, then toggle it back on and click Save.
  • Please Note: You will be required to change your password even if you already have a strong password or have changed it recently.
  • When changing your password, ensure you are entering your current password at the top of the screen as shown below.
Change Password
What this means for other users:

  • The next time you choose to update your password, you will be required to change it to a strong password (between 7-16 characters, minimum of one of each of lowercase, uppercase, number, and optional symbol). It is recommended that you change your online banking password regularly (every 90-100 days
August 10 - Conexus Mobile App Enhancements:

  • 3D touch (iOS) – On iPhone 6S and above the updated app will allow you to go directly to transfer, bill payments or deposits from the home screen.
  • To allow ease and access to your account information, you will now be able to use your fingerprint to login. (iOS)
  • To better support your financial well-being, our Personal Financial Management (PFM) tool will have enhanced graphs, trends and budgets. You’ll also be able to edit your transactions and categories within the mobile app.
  • Sharing timely information will help us serve you better. This update allows us to share important messages with you and indicate when you have one waiting.
  • If you use a tablet to do your banking, our app will now be available in portrait or landscape views.
  • Looking for some information on recent account activity? Filter your search using a custom date range in the app.
For support using the new features, visit our Mobile App Support page.
If you have any questions, call our Member Contact Centre at 1-800-667-7477.



June 30 - Conexus Branch Operational Changes – Moose Jaw and Prince Albert

Dear valued members

While recognizing the changing needs of our members and following an ongoing review of our branch services, Conexus Credit Union has made the decision to merge two branches in the communities of Moose Jaw and Prince Albert.

  • Moose Jaw South Hill branch will merge with Moose Jaw High Street
  • Prince Albert City Centre branch will merge with Prince Albert South Hill

Our South Hill branch in Moose Jaw and City Centre branch in Prince Albert will close permanently at the end of business day on October 31, 2017.

We are seeing a trend in how our members are accessing financial services in the Moose Jaw and Prince Albert communities. That trend is telling us that the need for two physical locations so close to each other is no longer an effective way to serve our members and as a member owned financial co-operative, we need to change with you.

By merging our teams into one location, we will be able to offer our members access to all of our financial experts, beyond just personal banking, including agricultural, business and wealth management specialists, never having to go anywhere else.

These changes also mean giving you increased access to all of our financial experts in these communities six days (Monday-Saturday) a week, when you want it. Prince Albert South Hill is already a six day a week branch and by bringing our experts from City Centre to join them; you will have access to even more experts when it works for your schedule. Bringing our teams together in Moose Jaw will allow us to move to a six-day service (Monday through Saturday) at our High Street location effective, November 1, 2017.

Another part of our drive to provide a world-class member experience is responding to the changing needs of members who want to bank from anywhere, anytime. Banking is no longer a place you go, but a thing you do. To do this, we must have continual investment in technology and other ease of access services. By serving our members more efficiently from one location, cost savings can be reinvested into the convenience services our members want.

Your financial well-being drives everything we do and that includes this decision. Please do not hesitate to reach out to our teams if have any questions or concerns – we are in this together. For those members who frequently visit our Moose Jaw South Hill or Prince Albert City Centre branches, our teams will be in contact with you over the next four months to ensure your needs are met.

We truly value your business and look forward to supporting all of our members in reaching your financial goals at all stages in life.

Sincerely,

Signature
 
Jacques DeCorby
Senior Vice-President, Retail Banking
Conexus Credit Union


April 10 - Our partnership – College Avenue Campus renewal

We’re excited to tell you more about our partnership with the University of Regina and the College Avenue Campus Renewal project.

We understand you may have questions about the partnership which includes us building office space and business incubator on the University of Regina College Avenue Campus on the edge of Wascana Park.

We have the latest information available here.

April 10 - 2016 Annual Report is now available!

Wonder what we have been up to last year! Well, our 2016 Annual Report is now available to view online, in a fun interactive way, highlighting our difference. 2016 was a busy year as we continued to be innovative with services for our members, invested in the well-being of our communities and empowered our members with knowledge to help them make better financial decisions. For a more in- depth and detailed look of the Annual report visit our Annual Report page. While you are there you can also find our management discussion and analysis along with our consolidated financial statements.

For our members who are looking for a paper copy, join us at our annual general meeting on Wednesday, April 26, we will have copies available.  If you can’t wait until then, feel free to print a version by accessing the PDF document.


March 22 - Nickname bill payments now available

Keeping your bills organized is now easier. You can now nickname your bill payments to make it easier to pay your bills every month.

When you set up new bill payees, you will have the option to give them a nickname.  For existing bill payees, you will need to delete the bill payee and set it up again with the nickname.

The ability to nickname bill payments is currently only available in Online Banking.

If you have any questions, please feel free to contact us.


March 21 - Staying safe is at your fingertips.

We are now offering real time security and alerts at members fingertips, when they want and how they want it. You now have the ability to keep track of your accounts and add another level of security to your online banking experience by using alerts. You can decide how you want to “stay safe”  while on the go, through account notifications by text message, push notifications or email whenever your account has been accessed.

We want you to have alerts that are important to you, which is why you can have customizable options like notifications for: 

  • a term deposit maturing 
  • account balances
  • upcoming payments due for loans or mortgages
  • failed payments
These features are designed to assist you in understanding your financial situation. This can be a great way organize your money and ensure that you have maximum control over your financial health. 

These alerts also offer you the benefit of security, that extra layer of protection and confidence in Online Banking as the alerts allow you to quickly detect possible fraud. While balance and account name can be viewed on the Alerts message, no personal information, account numbers or any data that could be used to identify accounts or members can be retrieved, which ensures a high level of security for members. Please be aware Conexus will not send emails or text messages asking you to verify your account information.

Please be aware Conexus will not send emails or text messages asking you to verify your account information.  

Learn more about the banking alerts we offer.

January 5 - Simplifying your banking

We’ve changed up our products to make them a little less confusing and help simplify your banking.

Check out our chequing and savings accounts and our investment products. Call us at 1-800-667-7477 if you have questions or visit a branch today.

NOTE:  If you have a term investment set to mature into a product that is not part of our new product suite and we are unable to contact you prior to the maturity date, it will be reinvested into a one-year redeemable product.


December 9 - Conexus Mobile App Update for Apple Devices

An updated Conexus Mobile App for Apple devices is now available in the Apple App Store.

The updated app includes the following:

  • Minor bug fixes
  • Apple Watch App

We are excited to be releasing the Apple Watch app for our members who are on the go! You will be able to check their account balances using QuickView as well as find the closest branch or ATM.

Null Null Null

December 1 - High interest savings/US dollar chequing account changes

We’re changing up our products to help make them a little less confusing and simplify your banking.

Effective January 1, 2017 you’ll notice some changes to your US dollar chequing account and high interest savings account.


 

 

Fraud Alerts

Educate yourself about current fraud attempts and how to protect yourself.