Fraud

Recognize it. Report it. Stop it.

Conexus does our best to safeguard your interests, you should also take precaution to protect your identity and your money. Awareness is security, so familiarize yourself with the tips below to protect yourself.

  • Set up security alerts. You'll get a text or email message when there is suspicious activity on your Online Banking accounts – for example, someone has logged into your account, three unsuccessful log-in attempts or a change made to your Password – and can take steps to investigate.
  • Be very, very careful with your Social Insurance Number (SIN). It's an important key to your identity, especially in credit reports and computer databases. Use other types of identification when possible (and when your SIN is not required by law). Don't carry your SIN card with you.
  • Never disclose your Personal Identification Number (PIN) to anyone. If you do, you could be held liable for losses. No one from a financial institution, the police or a merchant should ask for your PIN. Change your PIN number regularly.
  • Be PIN smart. Never assign the same PIN to all your pinned cards; if someone steals your wallet and discovers your PIN, rest assured they'll test that PIN against all cards in your wallet. Can't memorize all the PINs for your cards? Thoroughly disguise them. Embed them in a list of phone numbers; amend them through some formula only you would know. Remember; never carry this list close to your card or put them together in your wallet.
  • Guard your PIN use. Use your hand as a shield to prevent others from observing you entering your PIN when conducting a transaction by ATM, debit, telephone or computer. Don't use ATM or point of sale machines where you don't feel secure, and don't let your card be "swiped" twice. Always keep your card in view.
  • Choose difficult passwords and change them often. Memorize your passwords and don't write them down and leave them in your wallet, or an equally obvious place. Never share them.
  • Check your bank and credit card statements regularly to ensure that all transactions are legitimate.

Safety precautions for Online Banking

  • The easiest way to tell if an email is fraudulent is to bear in mind that we will never ask you for your personal passwords, personal information numbers or login information in an email. Legitimate financial institutions do not include links to their web sites in email communications to customers.
  • When banking online, check the address of any pages that ask you to enter personal account information. In the toolbar at the top of the page any legitimate Internet banking web site will begin with ‘https’ to indicate that the page is secure.
  • Look for the padlock found in the lower right corner of your screen. If the page is legitimate, by clicking on the padlock, you can view the security certificate details for the site. A fraudulent site will not have these details.
  • Type in our web address yourself to ensure you are transacting with our server.

If you suspect or become aware that there has been misuse or unauthorized use or knowledge of your Password, please change the Password and notify Conexus as soon as possible. To notify Conexus you must call us at 1-800-667-7477 or speak to an employee at any branch.