SmartControls is a simple to use solution that enables you to monitor, control and protect your Conexus Mastercard activity.

Through MyCardInfo, cardholders will be able to select and enable transactional alerts and controls including online and international transactions.

Controls: A control enables/disables the usage of a card. Once the control is activated, any attempted transactions will be declined.

Alerts: An Alert will notify you of any transactions or parameter selected from the list of alerts.

Follow these steps:

1. Visit Conexus.ca/MyCardInfo.
2. Select Account Services tab and SmartControls menu.
3. Click on +Create Profile.
4. Select the cardholder on file you are creating the profile for and enter a profile name.
5. Add contact information.
6. Select the Alerts or Controls that you want from the list.

Yes! On MyCardInfo, select AccountServices tab and SmartControls menu.

From your profile, modify your Alerts or control selection.

When creating your profile, you are asked to choose how you would like to receive Alert Messages, text or email.

Yes!

You will never be redirected to the MyCardInfo login page for authentication or asked to forward personal information. If you do not recognize the transactions or have any questions, please call us at 1-833-528-2273.

Yes! Alerts and Controls can be customized specifically by user at the card level.

On MyCardInfo, select Account Services tab and SmartControls menu. From your profile, modify your Alerts or control selection.

The minimum threshold for purchase notification is $10, which can be increased in your profile settings. When you set this threshold, you will receive emails for each purchase made above the specified amount.

SmartControls is accessible via the Desktop version of the browser only. You must switch the view of your MyCardInfo site to Desktop view if you are using your mobile device.

Yes!

Authorized Business Representative on the account (Consolidated Pay Structure)
Authorized Cardholders (Consolidated Pay Structure)
All Cardholders (Individual Pay Structure)

To activate, call the number on your new Conexus credit card sticker to activate your card (1.866.498.3840). If you have trouble activating your card, your call will be transferred to a live agent who can help validate your identity and account information before activating your card for you.

Your PIN is unique to you. No one else can use your card without the PIN, so you can help ensure your own peace of mind by keeping your PIN private and protected. You can change your PIN at any time.

Call the number on the sticker on your new card to activate, you can then directly connect through to PIN NOW by pressing '1' to set up your PIN.

If you have already activated your card, and missed the PIN option, you can call PIN NOW at 1-844-788-2725 to set up your PIN.

To establish or change your PIN, call PIN NOW 1.844.788.2725.

After changing your PIN,  it will need to be activated. To activate your PIN at a merchant or at an ATM, one of the following actions is required (to ensure that your new PIN is authorized):

1. When first using your card to make a purchase, you will be required to enter your PIN one time to trigger activation, authorize and approve your transaction. As part of the approval process you may be asked by the merchant to provide a signature on the sales slip. Your new PIN has now been activated.
   
   
2. Or perform a single cash withdrawal at any financial institution ATM to activate the PIN. Please note that fees may apply.

Making a purchase with your Chip card is simple, easy and secure:

1. Place your card into the chip-reader terminal.
2. Follow the onscreen prompts and click OK for the purchase amount.
3. The terminal will request your PIN, which is used instead of a signature.
4. Once your PIN is confirmed and the purchase is approved, your receipt will be printed.

Please note:You will be prompted when to remove your card. This may occur during the transaction or at the end of the transaction.

Chip technology has been proven effective in Canada and in more than 80 countries around the world. For situations where Chip technology isn’t available, your card will still have a magnetic stripe and our additional security measures.

A statement will generate monthly, and a due date will be detailed in each statement. The Minimum Payment must be paid in order to stay in good standing, however the full ‘New Balance’ should be paid by the Payment Due Date to avoid paying interest.  The most efficient ways to make a payment include online banking through Conexus or your financial institution, in-branch, by calling Cardholder Service, or via MyCardInfo. A cheque can also be mailed to the address on the statement.

Please contact Cardholder Services at 1-833-528-2273.

To help lower your outstanding balance, you can redeem Conexus rewards points as a Mastercard statement credit or directly into your chequing or savings account.

Please note: statement credits are not considered payments, so the minimum payment due on your monthly statement must still be made by your payment due date. A statement credit will take 3-5 business days to appear on your account or you can complete a redemption into a chequing or savings account  which will take 4-7 business days.

Please visit conexus.mycardinfo.com, and select ‘Browse Rewards’ to redeem.

Emergency Travel Medical and other travel insurances included on your credit card are supplied through Desjardins Financial Security Life Assurance Company (DFS). For additional information and details please their website at www.dfs.ca or 1-866-838-7553.

Visit www.assurancevoyagedesjardins.com and click on “claim” to find the right claim form. Please note that there is an English language toggle button on the top right corner of the page as well. From there, follow the applicable steps to enter your claim details and send your information directly to the insurer.

We encourage all cardholders to practice healthy and safe behaviours and encourage hand washing and other practices recommended by federal and provincial health agencies.

There are many options to pay for your delivery orders depending on the food service provider. Conexus Mastercard includes the ability to complete contactless payment and many providers accept contactless payment.  The option of paying online, through Apple Pay or curbside deliveries is also advised. Additional information about contactless payments and Apple Pay are available on MyCardInfo at conexus.mycardinfo.com.

Do not respond to unsolicited emails, text messages, website or pop-up windows that request personal or confidential information such as your credit card number. Conexus will never send you emails asking for confidential information such as your password, PIN or credit card numbers.

We encourage you to use MyCardInfo, our online credit card management tool for everyday card management activities such as:

Viewing posted and pending transaction	Provides your current balance Ability to view all transactions Including those pending and not-yet posted Shows exactly how much of your credit limit is still available
Track, manage, and redeem rewards points	Provides current point balance With a minimum of 5,000 points, you can redeem for a statement credit to reduce your balance owing
Sign up for E-statements	E-statements are the fastest way to receive your statement Includes historical statements so you can review past transactions or download into budgeting tools
Make a payment or set-up an automatic, monthly payment using AutoPay	AutoPay feature provides you with the convenience of paying minimum or full balance automatically each month Easy and fast way to make a payment from your banking account
Manage your account	Dispute transactions Request a credit limit increase Activate your card

Click here to log into MyCardInfo and manage your card from the comfort and safety of your own home.

1. Visit conexus.mycardinfo.com
2. You will be prompted to provide your credit card information and create a username and password
3. Once created, your MyCardInfo page will ask you to set up your account settings
4. Complete your account settings and you are all set!
5. Link your Conexus Mastercard in online banking - Learn how here.

1. Visit conexus.mycardinfo.com
2. Select ‘forgot username or password’ located under the login
3. Enter your credit card information, date of birth, and security question to reset your password or username

To protect yourself from scams and fraudulent activities please be aware that Conexus will never send emails asking for your confidential information such as passwords, PINs or credit card numbers. For additional information, please visit the Canadian Anti-Fraud Centre’s website.

At Conexus, we’re here to help. Please contact your financial advisor or our Member Contact Centre at 1-800-667-7477 to discuss personalized solutions and financial support available to you.

Points earned on eligible purchases charged to a Conexus Mastercard credit card can be redeemed for a wide variety of options including

• Cash Rewards
• Gift cards
• Travel
• Adventures or events, and more!

Points are earned when making an eligible purchase or by adding recurring monthly bill payments to a Conexus Mastercard credit card.

As the number of points earned varies by card, please refer to the chart below:

Conexus Rewards Mastercard Product	Point Accumulation
US Dollar	1 point for every $1 in eligible purchases
Centra Gold
Cash Back	1 point for every $1 spent/ 2 points per $1 spent at gas stations
Travel Gold	1 point for every $1 spent/ 2 points per $1 spent in foreign currency
Business No Fee Cash	1 point for every $2 in eligible purchases
World	2 points for every $1 in eligible purchases
Business Platinum

Currently, there is no limit on the amount of points that can be accumulated.

1.    Cash Rewards

Turn your points into cash that can be used for a statement credit, or deposited directly into your chequing or savings account.

2.    Merchandise

Browse our extensive online catalogue of products on conexusrewards.ca. Choose from electronics, jewelry, tools, fitness and more.  

3.    Travel

Whether you’re looking for a family vacation or a weekend getaway, we’ve got you covered. From flights to hotels to cruises, find exactly what you want, then relax and enjoy! Whether you’re booking a one-way ticket or a boutique hotel, make your reservation online at conexusrewards.ca, or call 1-866-239-7430.

4.    Adventures

If you’re looking for adventure, look no further. Whether you’re looking to take a helicopter ride, spend a few hours (or days) at the spa, or take a whitewater rafting experience, we’re here for you. Login to conexusrewards.ca to redeem for the adventure of a lifetime!

5.    Events

Get your ticket fix, whether it be for a live concert experience, your favourite sporting event or to class it up at the opera. Visit conexusrewards.ca for an assortment of special events to redeem for.

Call 1-866-239-7430 or visit conexusrewards.ca

Redeeming your points for cash to your chequing or savings account enables you to:

• Top up your emergency savings
• Contribute to a RRSP, TFSA or RESP
• Pay down debt

There are two ways to redeem points. One is online via your MyCardInfo account and the other is by calling the Conexus Rewards Headquarters at 1-866-239-7430.

Online Points Redemption Instructions:

1. Set up my MyCardInfo Account.
2. Log into into MyCardInfo.
3. Click on Browse Rewards. You will then be routed directly to Conexus Rewards!
4. Click on Cash Rewards.
5. You are required to provide your Conexus Route, Transit and Account number as part of the Cash Redemption process, please have those ready!

No. You can only redeem your points to a Conexus chequing or savings account.

You can find your route, transit and 12-digit (full) account number on a cheque or on Online banking/App.  

Cheque:

Online Banking:

• Log into your account
• Click on your account on the My Accounts page.
• On the Account Activity page your full account number and branch information are displayed on the right hand side of the page, under Account Details.

Mobile App:

• Log into your account
• Select the account on the account you wish to have your funds transferred to, Chequing 1, for example.
• On the ‘Chequing 1’ page your full account number and branch information are displayed on the upper right hand side of the page, under the heading Account Details.

** If you are unable locate your account number please do not hesitate to contact your branch or our Member Contact Centre 1-800-667-7477.

If your account information is correct, your cash redemption will take 4-7 business days. However, If you have entered incorrect account information, your cash redemption will be delayed.

We will attempt to find your account number and post the cash redemption to your account. If we can not find your account information, we will mail you a cheque to the address on your credit card.  

This is a manual process and it’s likely that the issuance of a cheque in this situation will take 2 to 3 weeks.

If no email is received, please check your junk/spam folder.

No, USD cards  cannot redeem points to a chequing or savings account.

f your Conexus Mastercard is 3 or more cycles delinquent your points are permanently forefit. You will not be able to redeem these points.

A secondary cardholder can redeem points for cash to a chequing or savings account via MyCardInfo, but an authorized user does not have the ability to do this.

$50 or 5,000 points is the minimum amount that you can redeem for cash to your demand account.

1 point = $.01
100 points = $1.00
1000 points = $10.00

No, there is no maximum limit, but you cannot redeem more points than you have

Consolidated pay - The individual within the corporation given the authority to access MyCardInfo (Authorized Business Representative) can redeem points.

Individual pay - Each cardholder can create their own MyCardInfo account and redeem points.

We do not collect taxes on cash redemptions, however Canada Revenue Agency has guidelines around the value of points redeemed from business related purchases.