Reach our team

Contact us.

Get in touch the way that suits you:

  1. Phone: 1-800-667-7477
    For hours of operation and global toll free numbers, see below.
  2. Book appointment: skip the line by booking online to meet with a financial advisor at a time that works for you.
  3. Chat: our advisors are available Monday to Friday from 8:00 a.m. to 4:30 p.m. - just click the chat bubble at the bottom right to get started.
  4. Branch: visit us at your nearest location for a personalized assistance.
A man with short grey hair and beard in a casual suit smiles as he prepares to sign some papers.
Hours of operation

Member Contact Centre.

Personal banking

Mon to Fri: 7:00 a.m. - 8:00 p.m.

Sat: 8:00 a.m. - 5:00 p.m.

Sun: 10:00 a.m. - 4:00 p.m.

Stat holidays: 9:00 a.m. - 5:00 p.m.

Business & Ag banking

Mon to Fri: 8:00 a.m. - 4:30 p.m.

Sat: Closed

Sun: Closed

International calls

Global toll free.

Our Global Toll Free number is 800-800-07007. Please note, when making international calls you must first add the appropriate International Access Code from the list below. For example, if calling from Australia, you must dial 0011800-800-07007.

Country

Access Code

Australia

0011

Austria

00

Belgium

00

Finland

00

Germany

00

Hong Kong

001

Ireland

00

Japan*

001 - KDD

0041 -ITJ

0061 - IDC

Malaysia

00

Netherlands

00

New Zealand

00

Norway

00

Singapore

00

South Korea*

001 - Korea Telecom002 - DACOM

Sweden

009

Switzerland

00

United Kingdom

(Northern Ireland, Scotland, Wales, Guernsey, Jersey & Isle of Man)

00

* International Access Code depends on the telephone service provider.

Report a concern.

We always want to hear from our members, especially if there is something we could be doing better. If you have a concern, issue or complaint of any sort, we encourage you to reach out to us.

Get in touch

Other ways to connect.