Codes of Conduct and Public Commitments

Industry and consumer practices and responsibilities related to debit cards.
Canadian Code of Practice for Consumer Debit Card Services

Conexus is committed to protecting our members, and one of the ways is by following the code of conduct set out by the credit and debit card industry in Canada. The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks.

Code of Conduct for the Credit and Debit Card Industry

The credit union and its employees have always been committed to delivering a high quality of service to members and customers. The Market Code that follows builds on this commitment. This Market Code identifies the market practice standards and how the credit union subscribes to the standards.

Market Code

Personal Account Agreements

Debit Card Agreement

Electronic Services Agreement – Effective January 24, 2024

Terms and Conditions for Financial Services


Business Banking

Debit Card Agreement

Electronic Services Agreement – Effective January 24, 2024

Terms and Conditions for Financial Services


Declarations of Trust

Declaration of Trust for RIF, RSP and TFSA have been updated effective April 1, 2023.

RIF Declaration of Trust

RSP Declaration of Trust

TFSA Declaration of Trust

Digital Wallet

Apple Pay Terms of Use

Google Pay Terms of Use

Samsung Pay Terms of Use

Website Terms of Use & Disclaimers

Updated: August 2011 

Please carefully read these current terms and conditions, which govern your use of Conexus Credit Union's website and the content, information and services provided on or through the website. Your use of Conexus' website will be deemed to constitute your acceptance of these terms and conditions. If you do not agree with these terms and conditions, you may not use the website.

Responsibilities for Use 

Your use of this Website is at your own risk.  Conexus maintains this Website to provide you with information about our organization, our products and services, and to provide access to Online Banking services. We work with you to ensure that the use of this website and the online banking services available through it are safe and secure .  

Unauthorized use of this website and our systems including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information on the website is prohibited.

Warranties and Limitation of Liability 

Information and documents provided on this Website are provided “as is” without any warranty.  Conexus uses reasonable efforts to furnish accurate and up-to-date information on this Website; it does not however, warrant its accuracy, adequacy, timeliness or completeness. Rates, fees and other information is subject to change at any time without notice to users and the posted rates and fees on the site may not immediately reflect such changes.

All responsibility or liability for any damages caused to computer systems, software or electronic files by items or forces of an intrusive, disruptive or destructive nature is disclaimed.  All responsibility or liability for any delay, damage (direct, indirect or consequential) or inconvenience whatsoever caused by or arising from the provision of or failure to provide services or the malfunction or failure to operate any software or equipment for any reason is disclaimed.  In no event will Conexus, its suppliers, and the other parties involved in creating and delivering this Website’s contents be liable for any damages, losses or expenses of any kind arising from or in connection with this Website or its use or any personal’s inability to use the site, or in connection with any failure of performance, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, loss of data or otherwise.

Use of Online Banking Services Restricted 

Certain portions of the Website relating to online banking may be accessed only by Conexus customers who have enrolled in the services and agreed to be bound by the agreement that governs access and use of the services.  For more information on responsibilities and limitations of liability in connection with the use of Online Banking, please refer to the Electronic Access Agreement.

Use of Information 

Except for Online Banking services, the Website is for informational or general illustrative purposes only.  The information provided on this Website is general in nature and is not intended to be a comprehensive or personalized source of information, or specific investment, financial or tax advice and should not be relied upon for that purpose. When in doubt, it's always a good idea to consult with a financial advisor for personalized information and guidance.

All products and services are subject to the terms and conditions of applicable agreements.  Please Contact Us for complete and current information on products and services.

Changes to Website Terms and Conditions 

In its discretion, Conexus may supplement or change these Website terms and conditions from time to time, for any reason and without any prior notice or liability to you by posting revised terms and conditions on the Website.  Each time you use the Website, you should check the date of the Website terms and conditions (which appears at the top of the page) and review any changes since the last version.  By using the Website after these terms and conditions have been revised, you accept and agree to be bound by the revised terms and conditions.  If you do not agree with each provision of the revised terms and conditions you may not use the Website.  You may not supplement or change these terms and conditions in any way.

Links to Third Party Sites 

The Conexus Website may contain images of and links to third party Websites (Linked Sites).  Conexus is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Conexus provides these links to you only as a convenience. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.


Unauthorized use of the corporate names, logos, trademarks, graphics, icons, and designs used on this website is strictly prohibited.  All information on this website is protected under the copyright laws of Canada and some specific information may be copyrighted by others.  If you wish to incorporate any of the corporate names, logos, trademarks or icons within another site, you must contact us for permission.

Any infringement of Conexus’s  rights will result in appropriate legal action.  Conexus disclaims any and all liability for any consequences which may result from any unauthorized reproduction or use of the content of this website. 

Privacy and Security 

To learn more about your privacy when you use the Website, please refer to the Privacy Online page.

To learn more about internet security when you use the Website, please refer to the Internet Security page.

Use of Cookies 

To learn more about use of cookies when you use the Website, please refer to the Use of Cookies information.


View disclaimers here.