This information page describes in general terms how your personal information is collected and used within Conexus Digital Banking. Conexus Digital Banking requires you to use your Username and Password to enter.

Controlled access to your information 

To ensure that you are the only person accessing your personal financial information, we restrict access to Conexus Digital Banking by requiring that you enter your username and password to login. Only you know your Password. Our employees do not have access to your Password, and they will not ask you to reveal it. If someone does ask you to provide your Password to them, we ask that you refuse to do so and contact us immediately.

Transactional services 

By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account information. We store and use your transactional information in the same fashion as if you performed the transaction at a branch or through any other service channel.

We may also use transactional information for servicing your account — for example, billing you for the particular transactions that you perform, or for the services that you use.

Creating a secure channel 

We create a secure channel between your browser and our server to protect your information when you use the site. To learn more about how we do this, please review our information on Internet Security.

Application forms 

To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as Loans, we provide secure online application forms. These forms capture personal information that we use to provide you with the products and services you request. This information is processed in a similar way to application forms received through our other channels.

Website usage statistics 

To continually improve our site, we often collect statistics about how our members are using it. These usage statistics are only viewed in the aggregate and are not associated with you as an individual. We use this information for purposes such as improving the pages where our members are having difficulties.

The information collected may include your IP address, your browser type and your operating system, as well as data such as the number and types of pages visited, and the length of time spent per page and on the site overall.

Our use of cookies 

We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser.

Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.

We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.

Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.


We require your browser and/or device settings to enable JavaScript to detect when your online banking account is accessed by unknown or unexpected devices while utilizing Conexus’ banking services, assisting in determining potentially fraudulent activity on your online account.

Member Location

Conexus prompts for the member’s location on our online and mobile banking as it allows us to detect anomalous or suspicious activity, such as detecting impossible travel scenarios.

Logout button 

To ensure that no-one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Username and Password are re-entered.

Automatic session time-outs 

In the event that you leave your computer without logging out, the online banking feature of this site has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your Password again.


To communicate with us electronically, we strongly recommend that you use our Connect with us form. This feature provides a secure channel for sending us comments, questions or general requests.

When you email us using our Connect with us form, if you provide us your email address we may use it to correspond with you. We do not recommend using unencrypted email to send us personal information as this type of email is not secure. For your own security, you should never put your account information in an email. Conexus Credit Union will never ask you to provide, confirm or verify personal, login or account information through regular email.

Please note that we cannot do any financial transactions or answer account-specific questions by email because we need to verify your identity.

Links to other sites 

Links to other websites may be made available, including those of a Third Party who may also provide services to you. You acknowledge that all those other websites and Third Party services are independent from Conexus’ website and Services and may be subject to separate agreements that govern use. Always review the Privacy Statements of the sites that you are viewing.