Tell us what you think

We’re constantly looking for ways to improve how we serve our members – and we need to hear from you to know that we’re hitting the mark. Your feedback is always valuable and gives us the opportunity to make sure we’re being the best credit union we can be.

One way we do this is by working with research companies, such as ANDX and Insightrix.

How can you give us your feedback?

We want to know how we’re doing. If you have anything you want us to know, please reach out and we will get back to you within two business days.

Resolve a problem

If you need to make a formal complaint, we’ve outlined the process so you know how to proceed. We’ll do everything we can to make things better.

Member surveys

We currently use telephone and email surveys to learn from our members about their experiences with us. What to expect:

    • Participants are contacted randomly

    • All surveys will take anywhere from 5 to 15 minutes to complete

We won’t ask for personal or confidential account information. 

If you have questions regarding our research program, contact us at 1-800-667-7477 or visit your local branch.