Q&A.
Enhanced Digital Banking.
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We’re upgrading the technology that powers our digital banking platform to provide a more modern and consistent experience today, while creating a stronger foundation for future enhancements, capabilities, and integration with Cornerstone and Synergy credit unions.
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Our members' privacy and security are extremely importance to us. Our digital banking platform is designed with security in mind.
We use one-time passwords as an added layer of security for certain activities, such as resetting your password or adding a bill payee. One-time passwords are sent to your email or mobile phone to help verify it’s really you completing the activity.
We also send mandatory security notifications for important activity, including password changes, new device sign-ins, and new bill payee or Interac e-Transfer® contacts. These notifications are always on so you’re made aware of activity that could affect the security of your digital banking.
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These features are not yet available but will be down the road as we continually work to improve your digital banking experience with Conexus.
- Open a new account online
- Digital mortgage renewals
- CRA direct deposit setup
- Lock or unlock debit cards (Lock'N'Block)
- Stop payments for cheques and pre-authorized debits
- View pending debit Mastercard transactions
- Profile management and preferences
- Additional notification options, such as low balance, deposit and withdrawal notifications.
- Cheque ordering
- Favourite transactions
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Yes. Instructional videos are available here.
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Yes. Your existing username and password will carry over. You’ll need both the first time you sign in to the new digital banking experience.
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No. The first time you access the new digital banking experience, you’ll need to sign in with your username and password. Once you’ve successfully signed in, you can set up fingerprint or face recognition again.
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Most of your existing digital banking information will automatically carry over, including:
- Your username and password
- Bill payees
- Interac e-Transfer® contacts
- Scheduled and recurring transactions
- Linked Conexus Mastercard accounts
- Linked Aviso Financial Inc. accounts
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Your account order won’t carry over and will need to be set up again.
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Yes. Interac Sign-In will still be available. For now, you’ll continue through the existing sign-in experience while we complete the move to the new experience.
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Favourite Transactions won’t carry over and won’t be available at launch. We’re looking at opportunities to provide an improved experience in the future.
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- Increased send limits
- View your e-Transfer limits directly in digital banking
- Easier contact management
- Clearer error messages to help you understand what went wrong and what to do next
Fewer security questions since they’re only required when the recipient doesn’t have Autodeposit enabled
Account and preferences.
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Yes. You can rename accounts, change account visibility, and select a main account in both the app and online banking.
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Yes. Account order is linked to your profile, not a specific device.
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No. You cannot set separate default accounts for different transaction types.
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No. Digital banking supports a maximum of two approvals.
Bill payments.
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No. Same-day bill payment reversals are not currently available.
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Yes.
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Yes. The search can match partial information and display possible payees.
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You can't add an unsupported payee and must contact us for support.
Signing in and access.
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No, you will need to have a valid email address to use digital banking. A mobile phone number is optional to use with digital banking for features such as one-time passwords (OTPs) and notifications.
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If you're signing in to Conexus digital banking for the first time, you'll need to contact us to get set up. Once you're set up, you can sign in using your username and password.
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An e-mail address is mandatory to use the Conexus Digital Banking Platform. For the first time sign in, if the email address field populates, and is correct, you don’t need to validate. However, if there is no phone number, you need to enter it and validate. Entering a mobile phone number is optional.
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Both the mobile app and web browser can be used for completing first time login.
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Please contact us at our Global toll-free number so we can support you.
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Our online banking requires JavaScript to be enabled in your browser.
If the page won’t load or isn’t displaying as expected:
- Make sure JavaScript is enabled in your browser settings.
- Make sure you’re using the latest version of your browser.
- Try opening online banking in a private or incognito window. This can help if a browser extension, such as an ad blocker or script blocker, is interfering.
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Your username must be 5-34 characters. You can use letters, numbers, underscores (_), dashes (-), and single periods (.). If your username doesn't meet these requirements, you'll see "Enter a valid username." If you see "This username is not available," try one of the suggested options or choose a different username.
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Your password must be between 10 and 48 characters and include a minimum of one of each of the following: an uppercase letter, a lowercase letter, and a number—special characters are optional.
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We have made the decision to move to usernames rather than card number login to increase the security of your account. A strong, unique username, combined with a strong unique password ensures your account is better protected.
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No. You will not be able to view your username in your account. Choose a username you can remember and if you forget, you can contact us at 1-800-667-7477 to help you retrieve your username.
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You can choose “forgot password” from the sign- in page or call us at 1-800-667-7477 to reset your password. You will need to know your username to complete this step.
Aviso Financial Inc. and Conexus Mastercard.
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No. You must continue to sign in using your credentials for those platforms. However, we do have links to Cardwise, Aviso, and Qtrade in our digital banking platform so you can easily access where you need to go.
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Credit card payments take three to five business days to be applied.
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To help prevent an accidental overpayment, the maximum immediate payment is your current balance plus any pending transactions. While this may appear restrictive, it helps prevent a common source of member frustration. Credit card overpayments can trigger automated risk controls that freeze the card until the overpayment is recalled and resolved, temporarily preventing card use.
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No. Payments to a Conexus U.S. Dollar Mastercard® are not available through digital banking.
Transfers.
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No. Multiple transfers cannot be submitted as one transaction.
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Yes.
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The transfer defaults to a one-time transfer dated for today.
Interac e-Transfer services.
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Yes.
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Yes.
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No. There are no restrictions on the words you can enter and use.
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Yes. You can select Send Limits on the Send -Transfer page to view your remaining daily, weekly, and monthly send limits.
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Yes. You can view your e-Transfer history to see the email address or phone number the transfer was sent to.
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No. Once an Interac e-Transfer is sent to a recipient with Autodeposit, the funds are deposited automatically and the transfer can't be cancelled.
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No. Interac e-Transfer limits can't be increased.
Scheduled payments and lending.
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You can see your next five scheduled transactions on the home page. You can also select the link to view all scheduled transactions.
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Yes. A Quickline remains open and available after the balance is paid. It cannot be closed through digital banking.
We are here to help.
Contact us if you have questions or need assistance.
1.800.667.7477