Protect yourself from fraud.

Tips for keeping your password safe:

• Select a password that is easy for you to remember but difficult for others to guess (this means avoiding significant dates, names, etc.).  Use a combination of lowercase and UPPERCASE letters, numbers and symbols. Consider using a passphrase instead.
• Don’t use part of your PIN or the same password across multiple channels, especially your online banking.
• Keep your password confidential. Only YOU should have it. 
• Don’t write your password down or store it in any files. If you’re struggling to keep track of all your passwords, try a secure password manager like 1password or Bitwarden.
• Never disclose your password over email, text or phone.
• Make sure no one can see you type in your password (same goes for entering your PIN). 
• Change your password on a regular basis. We recommend every 90-120 days.

Tips for keeping your computer safe:

• Never leave your computer or phone unattended while using digital banking services. 
• Always log out using the logout button and close your browser or the app when you’re finished or step away. 
• Use enhanced security features to help prevent your browser from storing pages you’ve viewed. 
• Keep your computer’s operating system, browser, app and security software up to date.
• Avoid using digital banking on public or shared computers or networks.

Set up your banking alerts:

After logging into digital banking, set your alerts under “Messages & Alerts” (browser) or “Alerts” (mobile app).

Choose the alert you’d like to turn on, select your preferred notification channel and customize the frequency or parameter for the alert.

• Be very, very careful with your Social Insurance Number (SIN). It's an important key to your identity, especially in credit reports and computer databases.  
• Don’t search for the Conexus website using Bing or Google – save and use a bookmark instead or simply type in www.conexus.ca in the address bar.
• Check your bank and credit card statements regularly to ensure that all transactions are legitimate. 
• Be aware of phishing. These are fake sites or emails mimicking real companies or people to steal your sensitive information. Protect yourself by enabling two-factor authentication, keeping your software updated, and reporting suspicious activity.