Conexus Digital Banking Platform

Online Mortgage Renewals


At Conexus you can renew your mortgage online through Conexus digital banking. When you are 120 days away from your maturity date the option to renew will appear when you log in to your online banking, both on the web and in the mobile app.

This new feature is currently only available for personal banking members (both sole and joint holders) with access to digital banking. Business members and members who don’t have digital banking access will need to work with a Conexus financial advisor to renew. You can book an appointment here.

An online mortgage renewal is recommended for members looking to keep the same mortgage product type and payment frequency or amount. Those who have detailed questions about their mortgage or are looking to make adjustments to their product type or payments will need to work with a financial advisor. You can book an appointment here.

Below are some images showcasing this feature and how to navigate through your online banking. After the images, you’ll find a FAQ section.

Please note: All images are for illustrative purposes only. The rates, names, and amounts displayed are examples provided for guidance and do not reflect actual details.

Online mortgage renewals web-1

This is where your mortgage renewal prompt will appear both online and in your mobile app. To start your renewal, click on the highlighted text.

Online mortgage renewals web-2


This is where you will select the Term & Rate for your renewed mortgage. *Rates subject to change, click here to see our current mortgage rates.

Online mortgage renewals web-4

After making your selection you will be taken to a page that will give you an overview of your new mortgage details.

Online mortgage renewals web-5

The last step is reviewing and accepting the terms & conditions. After hitting ‘I accept’ your renewal will be complete.

Online mortgage renewals web-6

You will be taken to a confirmation page letting you know your renewal has been completed. Please note that if your mortgage is joint, once you’ve completed these steps a notification will appear in the digital banking of the person(s) you are joint with after 1 hour. They will be prompted to review and accept the terms & conditions to finalize your renewal.


Have questions? We have answers!

This new feature allows eligible Conexus members to renew their mortgage directly within the Conexus Digital Banking Platform. It’s built with member feedback and aligned to industry best practices – and it’s the first of its kind among Saskatchewan credit unions.

No, payment amounts shown exclude property taxes. If you currently pay taxes with your mortgage, they’ll still be included in your total payment.

You’ll automatically receive the lowest rate available for your chosen term if a better rate becomes available after you’ve completed your renewal and before your maturity date.

No, you’ll only see rate options from the same product you’re currently in (Flex or Value). If you’re considering switching products, a Financial Advisor can walk you through the options available.

For a joint mortgage, the primary will need to initiate the online renewal process before other holders are able to act. It will take approximately 1 hour after the primary completes the renewal for the prompt to appear in the other holders digital banking. All parties will be provided with the final documentation once the renewal is complete.

You can access your documents: Through the Accounts menu on the website Through the More menu on the mobile app

Not at this time. The current digital renewal flow doesn’t allow changes to payment frequency or amount.

Rates displayed in digital banking are in real time (current day). If rates have gone up since you last viewed them, the previous rate is no longer available.


Connect with an advisor if you have any questions.

There could be a few reasons:

  • The primary member must complete their portion first – only then will the option appear for joint members.

  • If you’ve already renewed through a Financial Advisor, the option will no longer display in digital banking.

  • Your mortgage is joint with a POA (Power of Attorney).

  • The renewal option is removed from your digital banking one day prior to maturity.

If one of these reasons doesn’t apply to you, please contact a Financial Advisor. You can book an appointment here.