Who we are

We want to be known for the exceptional service we provide to you. To support our service commitment, Conexus has voluntarily committed to a Market Code designed to maintain your confidence and trust in us.

Our Market Code consists of business conduct practices that reflect industry standard consumer protection provisions. These practices apply to all products and services we offer. Adherence to our Market Code is mandatory for all employees. Similarly, we expect our third party service providers to also maintain high standards of business conduct.

Resolving a problem

If you’re unsatisfied with a response you have been given, ask to speak with the manager, team leader or senior officer present. They will have the authority to solve most problems immediately. The sooner you contact us, the sooner we can work on a solution.

Follow this process to ensure your concerns are addressed in a fair and efficient manner:
  1. Contact Conexus Credit Union
  2. Contact SaskCentral Ombudsmen
  3. Contact Ombudsmen for Banking Services and Investments.

For more information about problem resolution at Conexus click here.

If your problem is not resolved after consulting your branch or the office involved, contact the Conexus Ombudsman Office which provides an impartial avenue of review for unresolved concerns. Our problem resolution specialists are experienced in mediation, fact-finding and listening. We try to find solutions that work. Customer experiences are a vital source of feedback for Conexus. Based on discussions with customers, the Conexus Ombudsman may make recommendations to improve operational processes or products and services.

The Conexus Ombudsman Office handles escalated customer problems for all Conexus business lines.

The Ombudsman Office can only review your concern after you have received a response from one of our Conexus representatives. All complaints to the Ombudsman Office should be in writing. Please explain in your correspondence why the problem has not been adequately resolved to your satisfaction.

  1. Download and complete the Formal Complaint Form (PDF - 292.04 KB)
  2. Send it to:
    Conexus Ombudsman
    Conexus Credit Union
    Suite 200 1960 Albert St
    Regina, SK S4P 4M1
  3. Or email it to: complaints@conexus.ca