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  5. Welcome to the start of our merger journey

Happy New Year from Conexus Credit Union!


It is our pleasure as inaugural board chair and inaugural CEO for Conexus Credit Union to welcome you to your credit union as we begin our merger of Conexus, Cornerstone and Synergy credit unions effective January 1, 2026.

As we step into 2026 together, we extend our heartfelt gratitude for your continued trust in approving a merger that would create a truly provincial credit union bringing together over 200,000 members across 57 branches in 50 communities. 

This is an exciting chapter for all of us — one built on decades of shared cooperative values, community focus, and a commitment to putting you, our members, first. The Board of Directors is honoured to lead at this defining moment, and we look forward to guiding the merged credit union. 

As we bring together Conexus, Cornerstone, and Synergy credit unions, here is what we want you to know today. 

January 1 was our legal amalgamation date, but integration takes time.  Think of this as the start of the journey - we are “merging”, not fully merged yet. For now, it’s business as usual and we’ll keep you informed well in advance of any future changes or enhancements. 


What This Means For You 

  • Business as usual: Your accounts, cards, cheques, digital banking, and access to services stay the same. You will continue to deal with your legacy credit union while we work to bring together our teams, systems, products, services and operations.  

  • Same branches, same people: You’ll continue receiving service from the same locations and working with the same friendly faces you know and trust. This includes reaching out to your regular advisor or contact centre as you do today.    

  • Products & services: For now, you’ll continue using the products and services you have today with your legacy credit union. We will align our products and services as part of our integration, and we will keep you informed every step of the way.

  • Legal notice: Effective January 1, all interactions and services will be with the new legal entity, Conexus Credit Union. While branch signs and logos on forms will remain unchanged for a while, you’ll receive a formal acknowledgment of the new name whenever you visit a branch, use online or digital banking, or open an account, loan, mortgage, or investment.


Stay Alert, Be Cautious    
We know fraud activity typically increases when merging. Please be cautious—pause before acting on any unusual requests and verify information through official channels. The best source of information is our website www.conexus.ca.

We will never reach out to you by phone, text or email to ask you for your personal information such as date of birth, SIN or account number. If in doubt, please call us directly at 1-800-667-7477. 


Looking Ahead

We’re excited to share that, starting in 2026, members will be invited to take part in the Conexus Voice of Member relationship study. These quarterly surveys, sent by Medallia, are a great way for you to share your feedback and help us understand how well we’re supporting you through this transition. Your input will help us measure our progress and make sure we’re delivering the best possible experience as we come together. We hope you’ll take part and let us know how we’re doing! This is an exciting and historic moment for all of us. Together, we will create a credit union with greater capacity, broader reach, and deeper impact—while staying true to the cooperative spirit that has always set us apart.

Thank you for your continued support and trust as we merge our three legacy credit unions.



Heidi Signature

Heidi Schofer
Board Chair

 

Celina Signature

Celina Philpot 
Chief Executive Officer


Member FAQs

No immediate change, it’s business as usual. Your accounts, cards, cheques, digital banking and access to services remain the same as they do today. You will continue to deal with your legacy credit union while we work to bring together our teams, systems, products, services and operations.  We’ll keep you informed well in advance of any changes.

No, you’ll continue to use the same branch and call the same contact centre as you do today.

Not yet. For now, you will continue to bank at your legacy credit union and have access to the same locations that you do today. We’ll let you know when integration allows for expanded access.

Yes. Our members pay no surcharges when withdrawing money at participating credit union ATMs across Canada. Find the closest ATM to you by visiting the ding free® website.
If you are depositing money into your account, you can use any credit union ATM on the ACCULINK network.

No, nothing is changing right now. You’ll continue to manage your accounts just as you do today. As we begin to integrate our teams, systems, products, and services, we’ll keep you informed well in advance of any changes.

Not yet. For now, products and services remain within their current legacy credit union. We’ll provide updates as new access options become available.

No. For now, you’ll continue using the products and services you have today only from your legacy credit union. We will align our products and services once we are fully integrated.

Products, services and associated fees will remain the same with each legacy credit union for now. Interest rates for similar products will be aligned across all three legacy credit unions, ensuring consistency for members.

We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. It will take some time to integrate, including integration of our brands and signage. Until then, you will continue to see the legacy Conexus, Cornerstone and Synergy brands.

Starting January 1, our legal name is Conexus Credit Union. You’ll see notifications of our legal name in branches, in paperwork and online, but your experience remains the same for now.

We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. We do not expect you to see changes for some time and when we are ready to start introducing new enhancements or services, you will be the first to know.

Absolutely. We’re committed to transparency. If there are any changes to your account or how you bank, we’ll communicate well in advance and support you through the transition.

We’re committed to clear and timely communication. You’ll hear from us first, and well before any changes take effect. The best source of information is our website www.conexus.ca.

We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. For now, please follow the current process for each legacy credit union, just as you do today.

Reach out to your legacy branch or contact centre at 1-800-667-7477. Our employees are here to help.

Visit www.conexus.ca or contact your branch anytime.