What is an electronic signature?

Just like a paper signature, an electronic signature is a legal concept. Its purpose is to capture the intent of the signer to be bound by the terms and conditions in a contract.

What is the difference between an electronic signature and a digital signature? Expand/Collapse

The term “e-signature” is often confused with “digital signature”. An e-signature is a legal concept, resulting in an enforceable online process.

Is there a legal difference between an electronic signature and a physical signature? Expand/Collapse

No, there isn’t any legal difference between the two and your electronic signature is applicable under Canadian Law.  This is supported by Bill 13 – 2001 Electronic Transactions Act, Uniform Electronic Commerce Act, Personal Information Protection and Electronic Documents Act (2000, c. 5), and Secure Electronic Signature Regulations (SOR/2005-30) (Enabling Statute: Canada Evidence Act (R.S., 1985, c. C-5).

What does an electronic signature look like? Expand/Collapse

When you use the click-to-sign method, your signature will appear in a standard font. All e-signatures captured are backed by a watermark and time stamp to indicate the signature was captured electronically.

Which mobile devices are supported? Expand/Collapse

eSignLive offers you true anywhere, anytime e-signing from any web-enabled device, including a smartphone, tablet (e.g., iPad®, Microsoft Surface®, etc.) and laptop.

Are electronic signatures secure? Expand/Collapse

Absolutely. Our electronic signature service provider, eSignLive, is held to the same high standards as the security for our mobile and online banking services.

eSignLive has achieved a SOC 2 Type II attestation which is renewed every year. It meets security certification standards issued by the National Institute of Standards and Technology (NIST), the Joint Interoperability Test Command (JITC) and the National Security Agency’s National Information Assurance Partnership (NIAP). eSignLive also uses the SHA-256 cryptography standard, and is backed by a trusted Global Certificate Authority. All communications use a TLS 1.2 channel with 256-bit encryption.

What are the system requirements for using electronic signature? Expand/Collapse

To complete the electronic-signature process, all you need is a personal email account and internet access! You can use any web-enabled device including a smartphone, tablet or laptop. **JavaScript must be enabled.

What does the process look like? Expand/Collapse

  • Confidential, security authentication information will be provided to you by your Financial Advisor (SMS or secret question and answer)
  • You will receive an email inviting you to electronically sign the documents by clicking a secure link provided within the email message.
  • You will be asked to enter the authentication information you were provided which is used to verify your identity in the e-signature system
  • You will be prompted to review our e-signature disclaimer, once accepted your documents will be presented for your review and signature
  • The locations on the document which require your signature will be easily identified, and you will ‘sign’ by simply clicking on the noted areas
  • Success! You’ll receive an email with a link to your completed documents. You may access your documents for a period of 30 days. We recommend that you download or print a copy for your records.

If I experience technical difficulty or have any questions during the process, who do I contact? Expand/Collapse

Please call our Member Contact Centre at 1-800-667-7477 and one of our financial advisors will gladly assist you!