Conexus members,

An investigation took place related to allegations of misappropriation of funds which has resulted in criminal charges. Conexus worked diligently with investigators, auditors, and the RCMP and those impacted have been contacted, informed and made whole.

We sincerely regret that this has happened. Members can take comfort and have confidence this is an isolated incident linked to one former employee. We are here to reassure you, our members, that your hard-earned funds and assets are safe. We are constantly improving and evolving safeguards and best practices to do all that can be done to prevent these sorts of unfortunate incidents.

This matter is not a reflection of who Conexus is, nor the values we demonstrate. Conexus is committed to the principle of transparency and keeping our members and the community informed as and when we are able to, in alignment with our privacy policy, to protect our members’ and employees’ personal information. 

True to our values, personalized assistance is available to you – our employees are here to help members with any questions or concerns. Please contact us by:

• Calling our Member Contact Centre - 1-800-667-7477

• Utilizing our secure online form at Report an Incident