Update: As of 9:00 p.m. on Friday, Nov. 15, all transactions related to the payment service disruption have been processed. Please contact us if you require further assistance.

Update: As of 2:30 p.m. on Friday, Nov. 15, we can now confirm the hardware issue has been fixed and that payments are processing. Members will start to see payments in their accounts, and the processing will continue until all payments are made today.

We sincerely apologize to our valued members for this payment outage. Thank you for your patience.

Conexus will make members whole for any fees or penalties as a direct result of this delay.

Please contact your branch, advisor, or the Member Contact Centre at 1-800-667-7477 to make arrangements.