When visiting a branch, you’ll see our vaults, security doors, and surveillance systems helping you feel confident that your money is safe and secure. We’re keeping you just as safe when you bank digitally, but once your information reaches your computer, you have a responsibility to protect it.
Protect your password
Together, we can ensure that your information is safe and secure. So think of your digital banking password as the “key” needed to gain access - just like you have for your house.
Your password needs to be unique to you and only you should have it.
Protect your computer
We have provided a secure channel for our members to communicate with us. Once the information has reached your computer, it's up to you to protect it. Here are some tips:
Never leave your computer unattended while using our digital banking services
Always exit the site using the logout button and close your browser if you step away from your computer
Prevent the browser from caching (storing) the pages that you view by using the Enhanced Security feature located on the login screen
Secure or erase files stored on your computer by your browser so others cannot read them. They can be erased using standard computer utilities or by using your browser feature to ‘empty’ the cache.
Disable automatic password-save features in the browsers and software you use to access the Internet
Install and use a quality anti-virus program
Install and use a personal firewall on your computer to ensure others can’t access your computer through the Internet.
Install new security patches as soon as your operating system and Internet browser manufacturers make them available
Install an anti-spyware program and check your computer regularly
Tips for keeping your password safe
Select a password that’s easy for you to remember but difficult for others to guess
Don’t use a part of your PIN or another password
Keep your password confidential and don’t share it with anyone
Don’t write your password down or store it in a file on your computer
Never disclose your password in an email or over the phone
Make sure no one is watching you typing in your password
Change your password on a regular basis. We suggest every 90–120 days
Tips for safe computing
Protect your personal information. Be aware of current online ploys that try to get you to provide personal and/or financial information.
Do not respond to unsolicited emails or phone calls that ask for confidential information. If you don't know the source of an email or if it looks suspicious, do not open it.
Never click on a link or attachment in an email that you suspect may be fake
Remember to log off
Safeguard your PINs and passwords. Never share your passwords and use ones that are difficult to guess, preferably ones that include a mix of letters and numbers.
Change your passwords frequently
Be wary of pop-up windows, especially those that request financial or identification information.
Keep your computer healthy. It is very important to check for software "patches" and updates in order to protect against software vulnerabilities.
Use antivirus software. Antivirus software can protect you from potentially damaging viruses that can enter your computer without your knowledge.
Use personal firewalls. A firewall creates a barrier between your computer and the rest of the Internet.
Use anti-spyware. Anti-spyware will help to protect your computer against unwanted software from being installed without your knowledge.
Use anti-spam software. Spam is a growing source of computer viruses. Use up-to-date anti-spam software along with your antivirus software. If you receive spam, remember this: don't try, don't buy and don't reply. Just delete it.